172 votesUnder Consideration · AdminHolly Spitz (Accounting Product Manager, Foundant Technologies) responded
This is a very hard issue to address because the same email and phone number can be assigned to both the Household and Individual profiles. We are looking into a better deduping process in the next quarter.
The County issue that is being added to a profile is a setting that can be turned off in your Stripe.com account.
An error occurred while saving the commentValerie Piper commented
I came to idea lab specifically to look for info on this thread...
We are having the same problem of duplicates and creation of individual vs. household profiles. I would love to see "household" added as an option for the donor to choose on the checkout page, instead of just indiv or org. Most of my time has been spent converting indiv profiles to households and merging into existing profiles. Hope we see a solution soon!