System Generated E-mails: Personalize in Third Party Section
We noticed that when an applicant adds a third-party e-mail address and then composes e-mail, the third-party receives an e-mail from "administrator" (of the site) (or in our case, my name) versus the name of the applicant. I would suggest the applicant be able to add their e-mail address as the "from" as well as the third-party e-mail address as the "to."
Penny Halstead commented
This is a huge problem for us as well! We have organizations that don't know the email is from us and are not getting the message about a follow-up report that's due.
YES! I'm afraid an unexpected email from "administrator" or even our friendly name, will possibly be ignored. If it came directly from the applicant or at least referenced the applicant somehow that would be awesome!