29 results found
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ApplePay, PayPal, Venmo integration
Looking for a way to collect donations from donors who don't want to write a check or use a credit card (use ApplePay, PayPal, Venmo, etc). Donors are looking for an easy way to make a quick donation on their phone and/or use QR codes for making donations. How can this integrate to capture donor information?
28 votes -
Donation Portal
We would like to see more tab options on the donation portal. It would be great to have a tab with a link to the Donor Portal.
1 vote -
donor portal
The only way to change the logo, is by uploading the new version under System Data or updating the style for the Donor Portal. The logo uploaded under system data has size restrictions: at least 150 px wide or tall (max 350 px wide or tall). However, our web designer is trying to code on the back end for a larger logo to be used across the header (like on our homepage for GLM) on our donor portal homepage but we are running into roadblocks given the restrictions on the CSuite logo size restrictions. See the trail of emails to…
1 vote -
Titles on Donation Pages
When you share a donation page on social media, it looks very spammy with "erp/donate/create." Chatting with support, I am surprised that this cannot change. What is strange is that the fund's name will show up at the top of the browser tab, but when shared, it shows a jumbled mess. This is unfortunate for our fundholders who want to share about their funds, but their links are very non-descript. Also, they don't identify us as a Community Foundation or the fund, which our Secretary of State says is not being compliant with transparency in fundraising. As more and more…
2 votes -
Donation Portal Tribute Area Title
The "Person being remembered/honored" title needs to be addressed. It splits the word "honored" into two lines. If there were a space after the / or if the text box this title is in were a bit larger, then that word might not split into two lines.
1 vote -
non-promoted displaying in search bar of donation portal
Funds that are not being promoted (internal funds) are showing up in the search bar of the donation portal and allowing donors to give to these funds and causing confusion.
1 voteThis is operating as designed. A Donor can search for any funds that are not marked private. If you do not want them to be included in the search results, edit the fund and click on the box marked private.
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More options for fund donation page: prefill form, hide/show options
A couple of enhancements I'd suggest to the fund donation page:
1. Make it possible to prefill a form when a potential donor follows a link from our website. For instance, we have suggested annual contribution levels for donors to contribute to our General Fund ($500 Sustaining Donor level, i.e.). If a donor clicked that link, to subscribe to our general fund at that level, it would be great if they could be taken to the General Fund donation page, with (a) recurring donation already selected, (b) $500 already filled in, and (c) no end date selected. Many online form…1 vote -
Allow us to Disable Save of Card on the Donation Portal
Not sure how we missed this before today, but we just discovered a checkbox that appears when a Fund Advisor is logged in and makes a donation. The checkbox is on the Cart Summary page and reads, “Save this card for my future use”.
This check box only appears for Fund Advisors who are logged into the Fund Advisor portal and then select to donate.
Foundant Success explained that the purpose of this checkbox is to allow the donor to "save" their credit card information so they do not need to fill it in again on the Stripe page.
We…
1 vote -
Accidental duplicate donations by donors
It would be great if the system could trigger a pop up/warning if there is a duplicate donation in the cart (amount or fund or both) before it goes through the payment process. We're finding that every now and again a donor has not noticed the duplicate payment and has transacted twice when they only meant to once.
28 votes
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