This is something we’ve discussed internally. Our idea at this point is to allow administrators, within an organization’s record, to added comments coded as different types of communication (such as phone call, in person visit, email), etc. This would not be int he same section as the current comments are, but it would be more of a communication-manager.
That said, we haven’t gone into a lot of detail with this yet. If you have more detail you could add to your suggestion, I’d be grateful to get a better idea of what you have in mind.