2 results found

1. allow DRAFT option in new support hub

   (I was directed to submit this via IdeaLab regarding the support hub at supporthub.smartsimple.com )

   Add the ability to save a draft of a ticket's content before submitting it

   In the previous support hub environment, it was possible to save a draft of the ticket before submitting. This was helpful in multiple scenarios including, locating examples to cite, creating videos or images to be attached, and when interrupted before completing the entry.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Escalated  ·  AdminJohn Fulton (Director of Product Management, SmartSimple, Foundant Technologies) responded

   Thank you for the feedback, these have been escalated to Support for consideration.

2. dbesser@wtsc.wa.gov

   On the new Support Hub, on the tab "Org Requests", can we add the name of the person submitting, so we can see who they are? I tried adding the "Your Name" column, but that was blank. Thanks!

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Escalated  ·  AdminJohn Fulton (Director of Product Management, SmartSimple, Foundant Technologies) responded

   Thank you for the feedback, these have been escalated to Support for consideration.