2 results found

1. Ticket Purchasing: Multiple Ticket Types option on one screen

   I would like to see the option to purchase multiple types of tickets on one screen. Currently, users must add one type to cart and then have to go "back" two screens (or more) to add a different ticket type. It would be better to have a drop down option or the ability to add multiple types of tickets on one screen. This is inconvenient for both desktop users and mobile device users.

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   3 comments  ·  Giving Hub (formerly Donation Portal)  ·  Delete…  ·  Admin →
   Released to Sandbox  ·  AdminSkye Weber (Admin, Foundant Technologies) responded

   4/16/2025:

   Context:

   1. Unified Ticket Workflow:

   • Instead of individual ticket fields, everything is now located on one registration page. On the events tickets constituent will have the ability to select a quantity for each ticket type, and add an additional donation, if enabled. There will be a new order summary box on the right hand side, so that the registrant can easily track their purchases or cancel a line. The checkout workflow will remain the same. Individual tickets have been impacted with this change some of the individual ticket fields have been moved to the Campaign's Details Tab.

   1. New Ticket Fields on the Details Tab:

   • Ticket Additional Donation: This field now applies to the overall campaign and is positioned below the list of tickets.
   • Ticket Additional Donation Label: A customizable label that users can customize, if additional donations will be accepted for the campaign.
   • Ticket Notes: The Ticket Notes (including labels and descriptions) have been moved to the campaign level. This means users will update them via the Details tab rather than on individual tickets.
   • Ticket Notes Label: A customizable label for users to customize for the campaign’s note section on the unified ticket.
   • Ticket Add to Cart Label: This label will appear on the button in the header box and the button on the unified ticket cart.

   1. Updated Ticket Structure:

   • Ticket Header: The previous ticket header has been replaced with the Ticket Description field, which allows a description to appear under each ticket type.
   • Private Tickets Displayed: Private tickets url will now also be displayed above the individual ticket screen.

   This change should streamline the ticket management process and make it easier for users to access all ticket-related information in one place, reducing the need to navigate between individual ticket fields for a quicker checkout workflow. Templates for events will still be managed in the same manner. Each ticket type can have template or the overall campaign can have a template. No Permissions impacted with this release.

   
   

   4/16/2025:

   Context:

   1. Unified Ticket Workflow:

   • Instead of individual ticket fields, everything is now located on one registration page. On the events tickets constituent will have the ability to select a quantity for each ticket type, and add an additional donation, if enabled. There will be a new order summary box on the right hand side, so that the registrant can easily track their purchases or cancel a line. The checkout workflow will remain the same. Individual tickets have been impacted with this change some of the individual ticket fields have been moved to the Campaign's Details Tab.

   1. New Ticket Fields on the Details Tab:

   • Ticket Additional Donation: This field now applies to the overall campaign and is positioned below the list of tickets.
   • Ticket Additional Donation Label: A customizable label that users can customize, if additional donations will be accepted for the campaign.
   • Ticket Notes… more

2. Dollar Signs next to Ticket Prices

   Currently, ticket prices do not show dollar signs next to them when viewing a campaign in the Giving Hub. Please include dollar signs next to the prices.

   3 votes

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   4 comments  ·  Giving Hub (formerly Donation Portal)  ·  Delete…  ·  Admin →
   Released to Sandbox  ·  AdminSkye Weber (Admin, Foundant Technologies) responded

   This will be resolved with unified ticket work that is currently released in sandbox.