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1. Adding APO state abbreviations to the State field SF_1011

   When an individual who resides on a military base goes to register, their state is not listed. The armed forces uses three states to receive mail.
   - American Armed Forces Europe - Abbreviation: AE
   -American Armed Forces Pacific - Abbreviation: AP
   - American Armed Forces America - Abbreviation: AA

   Can these be added to the field for states (SF_1011) in the registration process? It can be added as a custom field in the application, but they haven't made it to that point and are asking what to do. If they select a random state in registration and the correct state in the application, we now have conflicting data.

   Thank you

   When an individual who resides on a military base goes to register, their state is not listed. The armed forces uses three states to receive mail.
   - American Armed Forces Europe - Abbreviation: AE
   -American Armed Forces Pacific - Abbreviation: AP
   - American Armed Forces America - Abbreviation: AA

   Can these be added to the field for states (SF_1011) in the registration process? It can be added as a custom field in the application, but they haven't made it to that point and are asking what to do. If they select a random state in registration and the correct state… more

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   0 comments  ·  Application Process  ·  Delete…  ·  Admin →
   Not Planned  ·  AdminJohn Fulton (Director of Product Management, SmartSimple, Foundant Technologies) responded

   Custom field is an option. Adding these values to all customers is not valid as they are technically not states.

2. Application References

   As part of our application process, candidates must provide 3 reference letters. Since we need to ensure the letters are legitimate and undoctored, they must be sent in directly by the reference and not uploaded by the applicant.

   To facilitate this, we currently use the invitation functionality to allow our applicants to send invitations to the reference's email addresses. The references then create an account in SmartSimple and submit a reference form with the letter from within their portal.

   Unfortunately, this adds a significant workload as we need to manage three additional users for every applicant. The bulk of support requests we get during the competition are regarding issues with account creation, passwords, and accessing the system.

   In order to streamline this, it would be extremely helpful to have functionality that allows an applicant to enter a name and email address on their L1 application, and have that trigger an email to that address with a link to a simple form with a few fields and a PDF upload box. When submitted, the uploaded PDF and fields would be stored on that application.

   As part of our application process, candidates must provide 3 reference letters. Since we need to ensure the letters are legitimate and undoctored, they must be sent in directly by the reference and not uploaded by the applicant.

   To facilitate this, we currently use the invitation functionality to allow our applicants to send invitations to the reference's email addresses. The references then create an account in SmartSimple and submit a reference form with the letter from within their portal.

   Unfortunately, this adds a significant workload as we need to manage three additional users for every applicant. The bulk of support… more

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   0 comments  ·  Application Process  ·  Delete…  ·  Admin →
   Not Planned  ·  AdminJohn Fulton (Director of Product Management, SmartSimple, Foundant Technologies) responded

   Registration is required to validate users and their responses/references. If validation is not required, you could create a Level2 web enabled (public) template page for these users to submit files without registration (logging in).