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  1. 1 vote

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    Hi Ashley - Can you provide more details on the use cases which require this level of updates and mass emails? If you prefer not to share the details here, feel free to contact me directly at john.fulton@foudant.com. Thanks

  2. 15 votes

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    Thanks for this - it's fair, and it lines up with what we're hearing elsewhere.

    On documentation: agreed, the current reference page isn't intuitive. We're replacing it with interactive Swagger documentation that follows the OpenAPI standard, so it'll be self-explanatory and browsable rather than requiring you to already know an undocumented parameter pattern.

    On access keys per resource x method: this is a direct result of how SmartConnect works today - an admin has to pre-build an individual "function" specifying the action and record type before a developer can use it. That model goes away entirely. With the new REST API, there's no per-resource/method function setup - a developer just calls documented endpoints directly using standard fetch/AJAX, the same way you'd integrate with any modern REST API.

    On error messages: I want to confirm specifics with our engineering team before committing to how this changes, but it's a fair point and I'll follow up once I have a clear answer.

  3. 91 votes

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    Thanks Lau. They are similar but different items. Please submit a separate idea so we can track this suggestion too. Thanks

  4. 5 votes

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    Valid concern, I will move this to 'monitoring interest' and assume the potential solution would be to allow each customer to configure their own default message to get around the initial concerns we raised with a more targeted and standard response since it won't apply to everyone. This type of customer configuration would be an enhancement we may consider if there is an increase in interest.

  5. 2 votes

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    Hi Cecile - thanks for sharing your thoughts. I can understand how the comment might have felt off-base given your workflow, but the intent of this larger discussion is to evaluate our options for both internal/native and external (ex. Word) options to improve the document review process. All options are under consideration as we work through this bigger topic. Thanks

  6. 98 votes

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    Thank you for your feedback, and apologies for the delay in getting back to you. I’d be happy to set up a quick call with anyone interested in sharing their experience with the wiki. I’m especially curious to hear which areas you currently use and which you’d like to see expanded. Feel free to reach out to me directly at jfulton@smartsimple.com with your availability and I will set up a call.

    Best regards,
    John Fulton
    Director of Product Management

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    @Fiona - can you expand upon this request and provide more specifics on what topic or area you are requesting? Thanks

  7. 3 votes

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    @Cecile - can you expand on this use case and provide another example?

  8. 18 votes

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    Thanks for the detailed use case, this helps understand the challenge that you face. We will monitor interest to see if others vote this up for future consideration. Thanks

  9. 5 votes

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    Great idea, we provide a pivot table option via reports, which I know isn't exactly what you are asking for, which is a more dynamic filter and pivot table option within a view.

  10. 27 votes

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    We have been using Compass (https://community.foundant.com/) to support our SmartSimple events (ex. Connect) via the Groups feature and are looking at ways to expand usage for more general purposes across products and industries. Stay tuned.

  11. 13 votes

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    Can you clarify the use case for having to change the user? Is it that you used the wrong email (ex. using their personal email instead of work email)?