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  1. When exporting a reporting that includes rich text fields, the export includes unrendered HTML. This HTML then needs to be stripped out to make the content of the report readable.

    Suggest to add an option on the report and list view export to strip html from the export. Include a tooltip to advise that this will impact formatting.

    12 votes

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  2. The platform was enhanced in recent years to support different display order numbers on a single custom field by Application Type.  This allowed us to finally be able position a single field in different positions on different forms.  It would be great if we could also support different captions for that one field by Application Type.  The only way to do this today is to create multiple fields for the same purpose and then use the value storage setting to store each discrete field to a master field for reporting purposes.

    9 votes

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  3. The Dynamic Field Visibility Builder could be expanded to include the following:
    • a larger window
    • an expandable window that scrolls
    • auto-zoom that allows the text on the screen to be readable at all times
    • Save As functionality
    • Restore option if a condition is accidentally deleted

    6 votes

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  4. When a user is being kicked out of a record, it would be great if they were notified that they were being kicked out.

    8 votes

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  5. Introduce a visual indicator, similar to a stoplight system, to represent the risk level associated with records such as grants or other engagements. This would allow users to quickly assess the likelihood of success by viewing the associated risk level at a glance:

    • Green – Low Risk
    • Yellow – Medium Risk
    • Red – High Risk
    • Grey – No Value/Not Assessed

    Key Features:

    • Display Locations: The indicator should be visible on the individual record, within list views, and be accessible for reporting purposes.

    • Data Representation: In addition to the color-coded indicator, the corresponding textual value (High, Medium, Low, or None) must…

    7 votes

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  6. A recent SmartSimple update included a change with the GuideStar Charity Check feature, where it now pulls a GuideStar Pro report versus just pulling the Charity Check report. I'm not sure if it's just us or if there are any other clients have found this to be burdensome to their processes for a couple of reasons.

    1) It now takes so much longer for the report to be pulled into the record (at least 5-10 minutes). So, it's not as immediate as it once was.

    2) We don't use all of the other information that is in the Pro report.…

    3 votes

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  7. Can there be a way to choose your system's preferred default for SmartField inclusion? Currently it defaults to Include. Ideally we'd much rather it default to Exclude, or at least give us the option to choose our default.

    The issue is that with numerous system admins making changes or adding fields over time, we inevitably are forgetting to toggle this to Exclude and errant fields then show up in our exported pdf files - that we often are completely unaware of. This could cause a file to being shared with users who should not have access to some of the…

    4 votes

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  8. Please allow Batch Update to handle removal of Assigned Contacts based on role. The way it functions now, a name is required in order for Assigned Contacts to be removed. Doing a bulk removal via batch update based on role alone does not seem to work.

    5 votes

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  9. When using the Assignment Grid—specifically the Reviewer Assignment Grid—it would be helpful to have features similar to Excel, such as the ability to hide columns or freeze panes. This would make it easier to scroll horizontally on smaller screens without losing track of which application you're viewing. It would also be useful to have the option to sort by specific columns, such as Application ID#.

    5 votes

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  10. Level 2 activities need an "Edit/View" button toggle. Currently, only Level 1 records and Organization/Contact Profiles have the "Edit/View" capability. We need this on Level 2 to enable our Program Managers to open an External Review form in View mode and then select "Edit" in the upper left to open the form for edits.

    6 votes

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  11. All our emails are sent from "no-reply@smartsimple.eu"
    However, even if this is a "no-reply" email address and we describe in the email body the one to use to reply, users continue to use the "reply" button of their email client. So, we would like to define, at the email template level, the reply email address to use (can't be a global parameter as multiple internal teams are involved).
    For now, we try to use the "(reply-to)" feature in cc (see screenshot - do not remove it!) but this is not very practical

    4 votes

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  12. Enhance the SmartSimple platform with an AI-driven assistant that supports developers during configuration by offering real-time suggestions such as field types, AI tools, syntax guidance, and automated script generation. This assistant would analyze existing configurations and scripts to recommend improvements, flag potential issues, and answer natual language questions (e.g., “How do I call an OpenAI function in web page view?”).

    Together, these features would create a smarter, more supportive configuration environment that reduces the time and effort for developers to research on resolutions, improves code accuracy, and accelerates development.

    3 votes

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  13. We have many external users who are associated with more than one organization, and we have spent three years training them (including designing training materials, slide decks, and videos) to use the 'building' icon in the portal header bar to manage their active organization association.

    The new version is not 'intuitive' or 'easy' for our users to catch on to how to chance associations. Please make it possible for us to restore the building icon and its function.

    3 votes

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  14. In Adobe e-sign, a user is able to assign a signatory and an alternative signatory (proxy signatory) to the same signature spot, but only one can sign. Would it be possible to do the same in the Smart Simple platform, as Adobe eSign is used as the interface?

    3 votes

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  15. Allow Search results let the user select one or more records and click a "Pivot" option to show a listview of L1, L2, and/or CRM records that have a connection to the selected items.

    Use Case:
    I want to know about funded projects completed by some (not all) of the organizations from Region 5 that use fiscal sponsors. So I filter for organizations in Region 5 of types "Charitable" and "Non-profit Using Fiscal Sponsor", and get 19 results, of which 6 organizations are of interest.

    I select those 6, and then select from a "Pivot" option list including "Applications" and…

    2 votes

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  16. The SmartFolder Link custom field allowed users to add a clickable folder link directly within a record. When clicked, it opened the associated SmartFolder in a modal window, providing quick access to documents without leaving the page.

    Use Cases:

    Quickly access client or project folders directly from the record.

    Enable workflow participants to view or manage related documents during task completion.

    Streamline processes such as document review, onboarding, or audits by embedding direct folder links into forms or workflows.

    Restoring the SmartFolder Link field would improve efficiency by providing seamless, in-context access to folders where related documents are stored.

    3 votes

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  17. It would be nice if there was an easy way to mark a Task Connector as "Do this thing if none of the other Task Connectors work."

    Right now, let's say you have 10 Task Connectors, and each Task Connector is dependant on the outcome of a drop-down field on a form. In order to do a "none-of-the-above", you would have to do something manually like "@dropdown@" NOT IN ('option1','option2',etc...). Instead of having to account for every situation, just having a flag would simplify the whole workflow design.

    2 votes

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  18. We are running into a limitation whereby applicants/users have a need to change their email addresses on a semi-regular basis. Researchers move institutions frequently enough and when doing so they will receive new email addresses.

    This often leads to duplicate accounts if they need to reset their password and don't have access to their original email address at the previous institutions. Additionally, if they don't remember having created an account and then register under their new email address, this bypasses the duplicate check. Lastly, using the email address limits the ability to update the email address without making their account…

    2 votes

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  19. Currently, on a Level One record, the Logs button includes two separate items: Field Change History and Workflow History. Our developer has proposed consolidating Field Change History into Workflow History to streamline the debugging process.

    This would allow developers to view data changes—such as values passed to custom fields—directly within the workflow history. If a workflow fails, this visibility would make it easier to trace what data was modified at each step, improving troubleshooting efficiency without the need to switch between tabs.

    2 votes

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  20. We have a multi-upload field with media library enabled. That field can only accept images and videos, not documents. Please allow us the ability to accept more file types, including documents, to fields of this type.

    2 votes

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