5 results found
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Improve Notes to allow tagging people and threaded conversations
The Notes feature is widely used throughout the system for various purposes, including recording ad hoc information, providing clarification, and facilitating internal communication. Each of these actions are done without modifying the original record.
Notes can also serve as an audit trail, used for reminders, comments, and instructions.
When notes are used as a communication tool, there are several limitations:
Notes are presented in a linear format with no option to reply to specific entries, which can make conversations difficult to follow.
There is no way to tag users that you want to assign actions to, and no easy way…
15 votes -
Defining reply-to email address at email template level
All our emails are sent from "no-reply@smartsimple.eu"
However, even if this is a "no-reply" email address and we describe in the email body the one to use to reply, users continue to use the "reply" button of their email client. So, we would like to define, at the email template level, the reply email address to use (can't be a global parameter as multiple internal teams are involved).
For now, we try to use the "(reply-to)" feature in cc (see screenshot - do not remove it!) but this is not very practical7 votes -
Preview Subject in Communication Center
When preparing an email in the Communication Center, the "Preview" button previews only the body, not the subject. It would be great to include the subject in the preview as it contains often variables or sslogic statements
3 votes -
Notification Broadcast
Add the possibility in the Notification Broadcast to have the notification stay visible all the time once using the sytem. Currently the user has the notification at connexion only and then the notification closes. After this improvement the notification could appear all the time, preventing the user from missing important information.
2 votes -
Add back pop-out functionality for emails
Prior to the most recent update, you could pop-out the email editor which was extremely helpful if you needed to reference information in the application while editing/drafting the email. This functionality seems to have disappeared and now you can only draft an email in a modal window.
1 vote
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