Defining reply-to email address at email template level
All our emails are sent from "no-reply@smartsimple.eu"
However, even if this is a "no-reply" email address and we describe in the email body the one to use to reply, users continue to use the "reply" button of their email client. So, we would like to define, at the email template level, the reply email address to use (can't be a global parameter as multiple internal teams are involved).
For now, we try to use the "(reply-to)" feature in cc (see screenshot - do not remove it!) but this is not very practical
Benoit Coppens
shared this idea
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Jennifer Baugh
commented
Benoit, we are using the SMTP Relay function in the system so we can send out most emails from our internal grants management address for exactly this reason. When report reminders and other system-generated email goes out, it comes through our Outlook account and we receive back any replies. This is also really helpful since we'll see any that bounce-back if the recipient's account is no longer valid or auto-replies that alert us when an org contact is OOO or no longer at that organization.
The exception is that we kept the no-reply from SmartSimple for those emails related to resetting passwords.