Skip to content

SmartSimple Idea Lab

SmartSimple Idea Lab

Categories

How can we improve SmartSimple? Search and Submit your ideas below.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

6 results found

  1. Increase email attachment size to 25MB or more

    We had a batch of outgoing 'thank you for submitting your application' emails fail because the because the PDF copy of the application exceeded the system's 10MB limit. We use file attachments across applications and grantee reporting and we like to include a PDF summary of whatever got submitted, but the 10MB attachment limit prevents us from doing so, particularly for our lengthy research applications.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    Not Planned  ·  AdminMark Bridger (Product Owner, Foundant Technologies) responded

    It is intentional that we do not allow larger attachments to be sent. Files over 10 MB, particularly those approaching 25 MB, can often encounter delivery issues. Most email systems enforce size limits in the 20–25 MB range, and attachments increase in size during transmission (by roughly 30%) due to encoding. This means larger files may be delayed, rejected, or not successfully delivered to recipients.


    To ensure a more reliable and consistent experience, we recommend sharing larger files via secure download links or by providing access through the platform instead. This approach works more reliably across different email providers and is better suited for users on mobile devices or within corporate environments that apply stricter controls.


    Using this method helps avoid delivery issues and ensures recipients can access files without interruption.


    If helpful, we’d be happy to walk through options with you, such as giving a user a direct link…

  2. New SmarConnect API Session Refresh Method

    I fully understand that the RESTful API is stateless and under most circumstances having the ability that I am requesting doesn't make sense. However, due to the nature of our usage and reliance on the SmartConnect API, having such a feature is somewhat important. We have users that are "active" in an SPA for a long period of time but the platform does not recognize that they are active at all and times them out. Alerts regarding the session timeout are not particularly useful either as the user still needs to perform some native platform action in order to "refresh"…

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Not Planned  ·  0 comments  ·  Other  ·  Admin →

  3. Add email standard fields to Archive and MetaData API functions

    When a UTA is configured to enable the email activity type, the standard fields “@From Addresssfsffromaddress@” and “@To Addresssfsftoaddress@” that are configurable in list views do not seem to appear in the archive data created by archive feature or the meta data API functions. Can these fields please be added to both the archive feature and the Meta Data SmartConnnect API functions?

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →

  4. Create an option to automatically name folders when batch downloading files through list views.

    Currently, the downloaded folders are automatically named using their application IDs.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →

  5. allow DRAFT option in new support hub

    (I was directed to submit this via IdeaLab regarding the support hub at supporthub.smartsimple.com )

    Add the ability to save a draft of a ticket's content before submitting it

    In the previous support hub environment, it was possible to save a draft of the ticket before submitting. This was helpful in multiple scenarios including, locating examples to cite, creating videos or images to be attached, and when interrupted before completing the entry.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →

  6. dbesser@wtsc.wa.gov

    On the new Support Hub, on the tab "Org Requests", can we add the name of the person submitting, so we can see who they are? I tried adding the "Your Name" column, but that was blank. Thanks!

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
  • Don't see your idea?