Concurrent User Queue on Login Page
Currently, when a system is configured with a concurrent user limit to maintain optimal performance, users attempting to log in during peak usage receive a message indicating high traffic and are asked to try again later. However, users have no visibility into when they might be able to log in, as they cannot tell when others have logged out.
To improve this experience, we propose implementing a queue system like those used by ticketing platforms or high-traffic websites. This would allow users to:
• See how many people are ahead of them in the login queue.
• Automatically gain access once their turn arrives, without needing to refresh the browser or navigate away and back.
This approach would provide transparency, reduce user frustration, and create a smoother login experience during peak times like call closings.
See the following article for examples https://www.nngroup.com/articles/virtual-queue-best-practices/
AdminMark Bridger
(Product Owner, Foundant Technologies)
shared this idea