Status awaiting in Support Center - New status suggestion
In the Support Center / Support Hub many times the agent provides last information to the user (for example, informing that a fix will be apply in next upgrade...). And agent changes the status to "awaiting your reply".
This means that system will close automatically this ticket after some time. But I don't have to give any feedback and I would like to have the ticket opened until the fix is applied in production server in order to verify the solution and have the opportunity to close myself the ticket or give feedback if the solution is not ok.
I suggest new status which not close automatically the ticket but I can see it until then.
Oscar Rodríguez
shared this idea
AdminJohn Fulton
(Director of Product Management, SmartSimple, Foundant Technologies)
responded
This is a Support process enhancement. We will pass this to them for consideration. No product update will be made.
