SmartSimple / Phone (SMS) Integration
Context: Axia Health needs an automated workflow to call scheduled patients prior to appointments, verify if the call was answered or a message was left, and log the outcome directly into the patient's SmartSimple file.
Proposed Approach:
Leverage SmartSimple’s Workflow Subsystem integrated with a third-party telephony API (such as Twilio).
Workflows will trigger outbound communications based on the appointment date field. The external API will post a webhook response back to SmartSimple, automatically updating the patient record's status.
Question:
Are there any telephony API providers currently offering robust, out-of-the-box integration with SmartSimple for real-time activities?
1
vote
Claudius Thomas
shared this idea
Not Planned
·
AdminJohn Fulton
(Director of Product Management, SmartSimple, Foundant Technologies)
responded
AdminJohn Fulton
(Director of Product Management, SmartSimple, Foundant Technologies)
responded
This may be possible but would require custom work via a services project. We have no plans for OOTB. There is support today with Vonage to support SMS (text message) via workflow task, but won't identify if it was confirmed, open or read.
