It seems nothing was fixed even though there has been very serious concerns with the updates. It is very inconvenient to have to log in every time we login as an advisor to the portal.
Like Jennifer mentioned, this does not make our customer care as effective since we can't see what our advisors are seeing.
It seems that there are always unnecessary updates that make our jobs harder and when complaints are made, they are ignored.
It seems nothing was fixed even though there has been very serious concerns with the updates. It is very inconvenient to have to log in every time we login as an advisor to the portal.
Like Jennifer mentioned, this does not make our customer care as effective since we can't see what our advisors are seeing.
It seems that there are always unnecessary updates that make our jobs harder and when complaints are made, they are ignored.