allow DRAFT option in new support hub
(I was directed to submit this via IdeaLab regarding the support hub at supporthub.smartsimple.com )
Add the ability to save a draft of a ticket's content before submitting it
In the previous support hub environment, it was possible to save a draft of the ticket before submitting. This was helpful in multiple scenarios including, locating examples to cite, creating videos or images to be attached, and when interrupted before completing the entry.
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Catherine Kelly
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