Problem: Platform upgrades often introduce breaking changes with limited advance notice. Release information typically arrives too close to the upgrade window, leaving insufficient time to assess impact, migrate customizations, and test integrations. This results in avoidable production issues and reactive support tickets.

Key Gaps:
Release notes are usually available only 2–4 weeks before upgrade
Non-prod/backup instances are upgraded too close to prod
Release notes are large and hard to filter for relevant breaking changes
Opening a support ticket is the only way to get clarification

Requested Improvements:
1. Earlier Release Notes
2. Share preliminary / upcoming release notes 2–3 months in advance, especially for breaking changes and deprecations.
3. Staggered Upgrades
4. Upgrade backup/non-prod environments at least 3–4 weeks before prod to allow adequate testing and troubleshooting.
Targeted Upgrade Notifications
5. Include a direct link to the specific upcoming release notes in upgrade emails, not the full generic page.
6. Highlight breaking changes and required customer actions.
Upcoming Release Visibility
7. Maintain an “Upcoming Release” section with planned changes and migration guidance, updated as the release evolves.
Pre-Release Briefings (Optional)
8. Offer short webinars or briefings outlining what’s changing and what customers should validate.