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38 votesMichael Kelly supported this idea ·
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46 votesMichael Kelly supported this idea ·
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40 votes
An error occurred while saving the comment Michael Kelly supported this idea ·
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This is the problem - asking for a solution.
When an automated email that is sent to donor advisors when they recommend a grant in the donor portal, we notice that this same email is sent out when we have had to void and re-issue a grant check that was not received by the grantee. This is very confusing to the donor who may think that we have issued a duplicate payment because there was no corresponding notice from the system that the first check had been voided.
I guess we have two questions:
1) Is there any way for C Suite to stop sending these grant notices for checks that are not new advisements and are simply being re-issued?
2) If there is no way to turn this off without turning off all grant notice emails, is there a way for the system to also generate an automated email when a grant payment is voided?