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  1. It would be helpful to have the option to set up automatic emails to selected administrators when an evaluation form is completed, or better yet when all evaluators have completed their required questions. I know most evaluations happen on set cycles and deadlines, but we have some that are considered on a rolling basis, so it would cut out some room for error/delay if we could receive a nudge when our evaluators are finished.

    11 votes

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  2. Enable sending automated emails from the organizations actual domain via the use of domain authorization rather than sending everything from grantinterface.com.

    Emails from grantinterface.com are confusing, often caught in spam, and it is impossible to ensure that every online customer recognizes and properly whitelists it. This has caused significant overhead on our staff to manage missed communications. In addition, some organizations spend a lot of time and money to build their brand reputation and improve name recognition within the community. The many thousands of automated emails that go out every year should be representative of, and enhance, this investment. While…

    90 votes

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  3. I would love to have the ability to print or download Sent Emails that were sent through the GLM system. Currently, the only option is to open the email, copy it, and paste it into a new document.

    11 votes

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  4. While the email template does (for example) 06/22/2026, it would be nice to have the ability to format it such as June 22, 2026.

    3 votes

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  5. When sending grant documents (grant letters), currently C-Suite only allows for one primary email address and if you want to add a second to be cc'd, you need to add it manually. It would be helpful if C-Suite allowed for a primary and secondary email address to be added and have that be automatically added to the cc section when sending grant letters.

    We have many organizations who request multiple email addresses to be contacted when they're receiving a grant and unfortunately right now we can't do it as it's too much of a manual process to add in a…

    29 votes

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  6. Add the ability to set a Default Subject Line for Grant Letter Emails in Grants Content.

    4 votes

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  7. I would love to have a way to trigger a thank-you email to evaluators who have finished submitting their evaluations.

    9 votes

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  8. When we move from LOI or Applications from Submitted to Complete - an automatic email to be sent would allow an applicant to know where the application was in the process. It would be an efficient way for us to communicate with applicants.

    3 votes

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  9. This new update has been throwing me off.

    Previously, when I went to Email History, the Sent section showed the organization name the email was sent to. Since the update, it only shows the recipient's name instead of the organization.

    My job consists of checking which organizations have opened emails, so seeing only the recipient's name isn't very helpful. Unless someone has memorized over 100 staff members and knows which organization each person belongs to which is nearly impossible, especially with frequent staff changes it's difficult to quickly identify the organization.

    Is there a way to change this back, or…

    2 votes

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  10. The option to add multiple automated emails would significantly improve efficiency. For example, a "report due" automated email is sent to grant recipients 30 days and 7 days before the report is due.

    24 votes

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  11. I would like for the background of emails generated by the site to be free of formatting. Currently, regardless of the template's formatting, the email arrives surrounded by a border that is formatted with a grey background. This means that if you reply to this email or forward it, your next email will retain this grey background, unless you go through the process of stripping it.

    1 vote

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  12. It would be helpful if we could set up automatic emails for individuals registered for an event campaign to send reminder/event details, and follow-up emails from CSuite, instead of having to download the list and upload it to another platform.

    1 vote

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  13. Adding a feature to campaigns that would send automated alerts as we are approaching our registration capacity, so that we have time to access before the campaign defaults to sold out.

    1 vote

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  14. In the new table view for Email History, there is no ability to open a sent email in a new tab or on its own page. Previously, we were able to do this as a way to save/print a digital/physical copy of a sent email. It would be beneficial to add this functionality back into the Email History section.

    How We Use this Feature & Why It's Important:
    We send grant award notifications through GLM emails. If we need to pull a record of a notification for an Audit or for backup documentation that the grantee requests, we used to…

    1 vote

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  15. When I create a new email template it automatically goes to the bottom of the template list and I have to drag it to the top. As we are working on it and, in most cases, about to send it out it would be better if the most recent templates appeared first. Alternatively you could introduce sorting functionality.

    1 vote

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  16. Hi. I think a good idea would be to add another automated email option after the evaluator does his/her evaluation. It would be nice for the administrator (me) to get notified that the evaluator has finished the evaluation. Thank you.

    7 votes

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  17. Right now if an LOI is being Denied there is no way to attach an email so it goes automatically; it has to be done manually. Can that be changed in the future?

    3 votes

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  18. With the new organization view, email history is hard to find. I did find out you can get to them with multiple steps that seem time consuming and awkward. Please put email history link either on the left side of the front page or on the blocks of info. Right now, they are buried.

    6 votes

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  19. Currently tax receipts are just auto-generated and tend to get lost in a lot of donors' spam inboxes. We should be able to create a template/ email to send out with the yearly tax receipts.

    1 vote

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  20. It would be really helpful to include a salutation field in the user profile form in GLM that can also be an available merge field in the email templates. It's not always appropriate to address applicants by their first name or prefix and last name. Having that flexibility would be really useful.

    1 vote

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