4 results found

1. Automatic System Email Response Address

   When the system sends out an email from "no-reply@fcsuite.com", the recipient (i.e., donor, fund advisor) automatically CAN reply to whoever started the transaction that generated the system email.

   Why does C-Suite's "no-reply" email address allow reply's? The whole point of a "no-reply" is NOT to allow replies.

   Examples include:
   1) whoever posts a check gets responses from donors who get a grant payment notification (which is far too early in the process)
   2) whoever emails fund statements gets responses
   3) whoever posts donations gets responses

   Additionally, if C-Suite has to allow replies, we need to be able to customize WHO gets those replies. We have temporary help in some areas and they are getting contacted with complicated donor questions due to something they did that generated an email. Or, they may not check their email and that is a donor relations disaster.

   When the system sends out an email from "no-reply@fcsuite.com", the recipient (i.e., donor, fund advisor) automatically CAN reply to whoever started the transaction that generated the system email.

   Why does C-Suite's "no-reply" email address allow reply's? The whole point of a "no-reply" is NOT to allow replies.

   Examples include:
   1) whoever posts a check gets responses from donors who get a grant payment notification (which is far too early in the process)
   2) whoever emails fund statements gets responses
   3) whoever posts donations gets responses

   Additionally, if C-Suite has to allow replies, we need to be able to… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Product Education  ·  AdminHolly Spitz (Accounting Product Manager, Foundant Technologies) responded

   Here is information on updating your settings in System Data. If you want email replies to go to one email - the setting Use Default Email Reply to for All needs to be set to yes.

   
   

   The ability to reply to a Do Not Reply FCsuite email address was added several years ago because many constiuents replied and were upset that there was never a response.

2. Dates Identifying New Training

   Please add dates to the On-Demand Training (Client Webinars) web page. It's hard to tell what's new

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   Product Education  ·  AdminHolly Spitz (Accounting Product Manager, Foundant Technologies) responded

   I will ask our Marketing team to add dates. Thanks for the suggestion!

3. transcripts from webinars

   Please consider providing transcripts after live events. Having the recording is great, but when questions are addressed in the Q&A function, answers aren't available to reference after the event concludes.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Product Education  ·  AdminHolly Spitz (Accounting Product Manager, Foundant Technologies) responded

   Thank you for your feedback.  We have forwarded your suggestion to our product education team.

4. Grant Cards

   More resource material for Grant Card process

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   Product Education  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →