Automatic System Email Response Address
When the system sends out an email from "no-reply@fcsuite.com", the recipient (i.e., donor, fund advisor) automatically CAN reply to whoever started the transaction that generated the system email.
Why does C-Suite's "no-reply" email address allow reply's? The whole point of a "no-reply" is NOT to allow replies.
Examples include:
1) whoever posts a check gets responses from donors who get a grant payment notification (which is far too early in the process)
2) whoever emails fund statements gets responses
3) whoever posts donations gets responses
Additionally, if C-Suite has to allow replies, we need to be able to customize WHO gets those replies. We have temporary help in some areas and they are getting contacted with complicated donor questions due to something they did that generated an email. Or, they may not check their email and that is a donor relations disaster.
Anna Wagner
shared this idea
Here is information on updating your settings in System Data. If you want email replies to go to one email - the setting Use Default Email Reply to for All needs to be set to yes.
The ability to reply to a Do Not Reply FCsuite email address was added several years ago because many constiuents replied and were upset that there was never a response.