Emulate user without resetting everything else
Whenever I emulate a user, all of my tabs within SmartSimple disappear and I'm reset back to my default home page. I need to be able to flip quickly between emulating and making changes, and not need to open multiple new tabs and navigate back to where I was.
Joseph Schuchter
shared this idea
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Jennifer Baugh
commented
Thank you for submitting this suggestion, Joseph! I cannot tell you how many times this has crossed my mind since we started using SmartSimple. It "remembers" where you were the last time you were logged in on a particular page or tab, but what a game change it would be to not lose all the already open tabs you may have been working on at the time you realized you needed to emulate another user.
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Brett Otto
commented
Making this change would save agents a lot of time and allow them to resolve issues without needing to start over after emulation.