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  1. Hi, We have a variety of donations from Individuals, households, DAF, and grants. The salutation field works when the donations advisor is blank but not working when the donation advisor is not blank; Unfortunately, the salutation pulls the donor name salutation instead of the donation advisor. Is it possible to be fixed if it is a glitch? If not, is it possible to have a field for the donation advisor to do a formula when it is blank we pull salutation if not we pull the donation advisor name.

    8 votes

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  2. When you create a letter template, you can assign the funds by "group". However when you add a new fund to that group, it doesn't automatically assign it to the letter template. You have to go in and add it manually. It would great, and make so much more sense, if the funds were assigned by group, then if a new fund is added to that group, it should automatically pull into that letter template so that we didn't have to remember to add it manually.

    5 votes

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  3. We are finding that it would be helpful to have the ability to use more than one letter template for Stripe gifts.

    3 votes

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  4. Would make such a difference if we could make the mini edits we often need to do in a letter (to personalize, make a small correction, etc.) right in the platform. Downloading to word in order to make the edits and then being left with no record of the actual letter sent unless we re-upload it to just an attached file just adds to the clicks and time to do the task.

    11 votes

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    Hello,

    Thanks for your time in the idea lab. This message is to let you know we are going to archive this idea based on the level of engagement in comparison to other idea lab items. The reason we do this is to keep the Idea Lab clean and up to date based on feedback from clients like yourself. Keep in mind this idea may exist somewhere else in the Idea Lab, a quick search may give you a similar idea with higher engagement. Also, feel free to recreate this idea if you would like to, and keep in mind specific wording can help people find and vote for your idea.

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  5. Like tax receipts, it would be great if the ability for logics to be set up so that you can have a template for 2 different grant letters to be used. Or have the ability to upload the letter template id when doing a mass import.

    2 votes

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    Hello,

    Thanks for your time in the idea lab. This message is to let you know we are going to archive this idea based on the level of engagement in comparison to other idea lab items. The reason we do this is to keep the Idea Lab clean and up to date based on feedback from clients like yourself. Keep in mind this idea may exist somewhere else in the Idea Lab, a quick search may give you a similar idea with higher engagement. Also, feel free to recreate this idea if you would like to, and keep in mind specific wording can help people find and vote for your idea.

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  6. I would love to be able to bulk update grant letter templates by fund steward rather than fund group or the other options. We have different templates for each assigned fund stewards' signature so it would be nice to update based on that.

    1 vote

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  7. Having the Grantee Contact Salutation as a merge field for Grant Letter and Grant Award Letter Templates would be useful to me.

    3 votes

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  8. Would prefer if when 'grant letter template' is left blank - no letter is created. And that in order to generate a letter, a template 'must' be selected.

    We don't always have a letter accompanying a cheque.

    3 votes

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  9. To support the various scholarships and grants that have specific focus areas, it would be nice to have the option to specify the granting location in the tax receipt letter.

    Since our organization covers a large region, there are many established communities with their own goals and therefore deserve their own acknowledgement.

    1 vote

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    Hello,

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  10. I do not understand why the tax receipt template only allows for the primary address to be chosen (as opposed to the mailing address). It would be preferable to mail out tax receipts where the address on the envelope and the address on the letter match.

    2 votes

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  11. We like the new donation buckets. However, we realized today that unposted donations are appearing in the "Receipt" bucket. This is problematic as we may still be reviewing entered donations and another staff member sees things in the Receipt bucket thinking they need to process receipts when in reality the donations have not even been posted yet. Donations should MOVE to the receipt bucket just as they do to the POSTED bucket.

    20 votes

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    Hello,

    Thanks for your time in the idea lab. This message is to let you know we are going to archive this idea based on the level of engagement in comparison to other idea lab items. The reason we do this is to keep the Idea Lab clean and up to date based on feedback from clients like yourself. Keep in mind this idea may exist somewhere else in the Idea Lab, a quick search may give you a similar idea with higher engagement. Also, feel free to recreate this idea if you would like to, and keep in mind specific wording can help people find and vote for your idea.

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  12. Recently we held an event in which various organizations sponsored; a few requested they be issued an invoice before payment for their sponsorship could be processed. CSuite has the ability to create invoices and add payments but does not offer the ability to produce a receipt.

    It would be useful if once payment has been processed on an invoice, we had the option to produce a "Confirmation Receipt" to indicate payment has been received in full.

    9 votes

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  13. Would it be possible to have types of tax recepts? ie, note/list which ones are for email attachments and which ones are for printing. Obviously I note in the description, but might be nice to have them sorted accordingly.

    1 vote

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    Hello,

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  14. Unless I'm totally missing it in the many lines of field options, there is no envelope string in the the list for grant letters. I use it in tax recpt/thank you letters. Can we please get it in the other letters?

    4 votes

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  15. It'd be helpful for an event ticket receipt field to pull a salutation or the prefix + first name.

    12 votes

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    Hello,

    Thanks for your time in the idea lab. This message is to let you know we are going to archive this idea based on the level of engagement in comparison to other idea lab items. The reason we do this is to keep the Idea Lab clean and up to date based on feedback from clients like yourself. Keep in mind this idea may exist somewhere else in the Idea Lab, a quick search may give you a similar idea with higher engagement. Also, feel free to recreate this idea if you would like to, and keep in mind specific wording can help people find and vote for your idea.

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  16. Forgive me if this is a duplicate suggestion... would it be possible to add the "Add Note" function to templates? I love leaving bread crumbs (e.g., notes) for my colleagues at the fund level, grant level, etc. I would also like to document why certain templates have been edited they way they currently appear so that future employees have the important org history even after I'm enjoying life on the beach full time. :-) Thanks for considering.

    4 votes

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  17. The table that is created with the yearly tax receipt is not formatted correctly and needs to be fixed.

    1 - The total amount is not formatted in the same way as the donation line amounts. If the donation amount is an even dollar amount, then .00 will print for the cents. If the total amount is an even dollar amount, then no cents print.

    2 - When a dollar sign is added to the template, then a dollar sign prints on every line of the table even when no number is present. Therefore a $ prints on blank lines.

    3 votes

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  18. 6 votes

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    Hello,

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  19. Fund Service Area Field should be able to be used in Tax Receipt Templates.
    Funds are unique and reach both broad and very specific geographical locations within our region, and it would be a benefit to be able to identify that within the template, just as Fund Statement fields are able to.

    1 vote

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  20. When pulling the student award letter, it would be better to pull the students first then the last name - not last then first, does not make sense to do that...

    4 votes

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