Heather Logelin
My feedback
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12 votesHeather Logelin
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13 votesHeather Logelin
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38 votes
An error occurred while saving the comment Heather Logelin
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29 votesHeather Logelin
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7 votesHeather Logelin
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An error occurred while saving the comment Heather Logelin
commented
This would help our team significantly; thank you for considering!
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33 votesProposed Idea · 6 comments · CommunitySuite Idea Lab » Templates (excludes Fund Statements) · Admin →
An error occurred while saving the comment Heather Logelin
commented
This seems like a no-brainer. Thank you, Foundant, for implementing this as soon as possible! Heather
Heather Logelin
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30 votesHeather Logelin
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An error occurred while saving the comment Heather Logelin
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This would be very helpful!
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73 votesHeather Logelin
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22 votesHeather Logelin
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27 votesHeather Logelin
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We recently received a call from a donor who had not yet received an acknowledgement for their year-end gift. When looking into this, our staff was stumped, as the receipt for the donation was time-stamped shortly after the gift was received, indicating that the receipt had been emailed to the donor. After some thought, staff backed their way out of the gift record, out of the “Donor” tab, and clicked on the “Email History” link on the left-hand side of the profile – a link we have never used. When doing so, they saw the “Bounce” status for the email acknowledgement – and were alarmed. Why had we not been notified that the email gift acknowledgement had bounced back? And how many other donors had not received their gift acknowledgements? It turns out there were 17 times in 2023 alone when we sent an email acknowledgement to a donor that bounced back – and we were not aware. This appears to be a significant oversight in the software; if an email is sent and bounces back, we should be notified. Staff has now created a custom report scheduled to run on the first of each month, emailing a list of any bounced back emails to her so that she can follow up, but there should be a way to program the software so that we get "real time" notification of bounce back emails.