22 results found
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Ability to edit "donor information" label on checkout page
Allow the label 'Donor Information' to be customized dependent on the checkout page. It would be great to be able to revise to 'Registrant Information' on the event tickets checkout.
23 votes- 1/15/2025: Giving Hub: Updated the checkout workflow to replace Donor Information label with Your Information and removed the description label above the cart listed items. Added asterisks to required fields for donors in checkout workflow. Updated the telephone field with the ability to accept international phone numbers.
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Nonprofit Directory: Option to hide email and phone columns
On the Nonprofit Directory settings, add option to 'display' or 'hide' the 'Email' and 'Phone' columns so we have the ability to just display a list of the Nonprofit Organizations.
15 votes1/30/2025: Giving Hub - Portal Option - Giving Hub Settings: Added a new tab for Nonprofits. Within this tab, the User will be able to hide the email address and/or phone number from the nonprofit directory main page.
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Donation Portal: Giving levels by fund
Would love to be able to create giving levels specific to each fund. Different funds have different giving expectations.
32 votes1/17/2025:Funds: Added the ability to set giving levels for funds on the Giving Hub. This new setting is found on a fund record's setting tab in the Giving Hub section. This will override the Giving Hub giving levels, if they are set. This will allow users the ability set different giving levels per fund, in addition to the global setting. Giving levels will display on the Giving Hub fund page under the One-time Donation Amount.
Use a comma to separate the list of amounts. Example: 10,50,100 or $10,$50,$10
Giving Hub: Added the ability for users to add fund level giving for the Giving Hub. This new setting is found on a fund record's setting tab in the Giving Hub section. This will override the Giving Hub giving levels, if they are set. This will allow users the ability set different giving levels per fund, in addition to the global setting. Giving levels will display…
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giving hub
It would be great if a fundholder could make a credit card donation to their fund through the Fund Advisor Portal, rather than through the public webpage of the giving hub. We would prefer if not all our funds were listed on the giving hub, since most of our funds are not trying to publicly fundraise and some of the funds would like to be anonymous. However, if we make a fund "private" a fundholder can no longer contribute money to their fund via a credit card donation on the giving hub. Thank you for your consideration!
4 votes- 1/25/2025Portal - Fund Advisor: A logged in fund advisor will now be able to donate to a private fund when selecting donate from the Portal. Private funds will display in alphabetical order before promoted funds.
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New Donation Portal Issue
With the new donation portal option to pre-populate donation amounts, we are seeing donors getting frustrated because they do not realize that they need to click on the "Other Amount" button in order to donate another amount. They can enter the amount in the available line, but they don't understand why it shows an error message. Could you please make some tweaks? I see three options. 1. Move the "Other Amount" option down further so the extra space makes the necessary click obvious. 2. Make the line that excepts numerals not function unless the "Other Amount" is clicked. or 3.…
6 votes8/7/2024: Please see the Support articles about the updates to the Portal, including fund advisor fund management: https://support.foundant.com/hc/en-us/articles/21412855474199-Portal
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Make Suggested Donation Levels Customizable for Affiliate/Supporting Org Donation Portals
We like the idea of the suggested donation levels but would love to have them be customizable for our Affiliate/Supporting Org pages. Our giving circle has a specific membership level and it would be great to have that amount be the suggested donation for that page while having other suggested donation amounts for the general donation page. Thanks for considering.
11 votes1/17/2025:Funds: Added the ability to set giving levels for funds on the Giving Hub. This new setting is found on a fund record's setting tab in the Giving Hub section. This will override the Giving Hub giving levels, if they are set. This will allow users the ability set different giving levels per fund, in addition to the global setting. Giving levels will display on the Giving Hub fund page under the One-time Donation Amount.
Use a comma to separate the list of amounts. Example: 10,50,100 or $10,$50,$10
Giving Hub: Added the ability for users to add fund level giving for the Giving Hub. This new setting is found on a fund record's setting tab in the Giving Hub section. This will override the Giving Hub giving levels, if they are set. This will allow users the ability set different giving levels per fund, in addition to the global setting. Giving levels will display…
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Recurring Gifts to Nonprofits
Add an option in the donation portal for public givers to make recurring donations to Nonprofit Directory Listings. Functionality currently limited to support Funds. A majority of the recurring gifts made through our previous platform were to nonprofits.
6 votes- 12/12/2024:Nonprofits: Added the ability to enable recurring passthrough grants for the Nonprofit Directory. This is a new setting in Nonprofit Settings, Enable Passthrough Recurring Donation. Enabling this will allow a donor to select a recurring gift for the nonprofit from the Giving Hub, Nonprofit Directory Tab. These recurring donation will appear in the Donation Recurring table to be processed, and can be managed from the donor tab of Portal.
- Portal Options-Giving Hub Content: Updated the labels of the content fields to read more public friendly names.
- Portal Options-Portal Content: Updated the labels of the content fields to read more public friendly names.
- No permission changes with this release.
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CSS styles - apply to categories for Nonprofit Directory
We have used the CSS feature to apply brand colors to the nonprofit directory. Unfortunately, the CSS levels do not extend to (or apply to) the category/filter buttons on the directory. This disrupts the branded look considerably. Two suggestions. 1) Can the CSS template be expanded to cover those buttons? 2) can you allow us to choose font colors at all levels of the CSS?
4 votes7/22/2024: Nonprofit Directory: Added the Profile image and Nonprofit Category to the card view on the Nonprofit Directory. When a constituent selects a Nonprofit category from the Nonprofit Directory, the cards will now display images and categories.
Styles: Added the ability to apply a Style to Nonprofit Category.
Styles: Resolved an issue with the button CSS not applying to the Nonprofit Directory.
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Donation Portal Tribute Uppercase/Lowercase
In the tribute options on the donation portal Memory is capitalized but honor is not. Can you please make both lower case?
5 votes6/17/2024:Donation Portal: Updated the H on In Honor to capital letter, when adding a tribute on the Donation Portal.
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nonprofit directory
I'd like to see a couple of changes to the NEW LOOK version of the Nonprofit Directory:
1. On the Main Page of the Directory, add a 'category heading' above the 'types/categories' of nonprofits as well as above the list:
"By Category:" - for the groupings of NPs
"By Name:" - for the list
2. On the Main Page of the Directory, where all the nonprofits are listed, I suggest it NOT include the public email or phone #.
I'd rather this be a simple list where the user has to click the nonprofit to go to the nonprofit's directory…5 votes1/30/2025: Giving Hub - Portal Option - Giving Hub Settings: Added a new tab for Nonprofits. Within this tab, the User will be able to hide the email address and/or phone number from the nonprofit directory main page.
This is one part of your suggestion. Please resubmit #1.
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Donation portal header text
I think it makes sense for the typical user to be able to update the text in the main page of the donation portal, in the header where we are welcoming visitors to that page where they can give a donation. Requiring HTML/web developer input seems unusually cumbersome.
1 voteA rich text editor has been added to all of the content blocks within CSuite (to eliminate the need to know HTML). There is an option to toggle to the HTML code view if more advanced options are needed.
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New Public Donation Page Style - Banner Image Not Resizing
In the new version of the public donation page, Foundant allows a banner at the top of the main page. Yet, there is no advice given to the size for this section. And, Foundant does not resize images for this piece of content to fit various screen sizes on different devices. I'll be honest, that's shocking for 2024. Responsive design should be a given. it affects accessibility, user experience and our reputation to provide a well-designed experience for our fundholders. Foundant gives the option for "dynamic images" on fund images, which means they do have the capability to do it.…
4 votesA mobile responsive version of the Donation Portal was released on 6/21/2024:
Donation Portal: Added mobile responsiveness to the Donation Portal for users with the new Donation Portal settings enabled.
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international phone number
Allow to enter an international/non-domestic phone number in the Giving Hub.
1 vote1/15/2025: Giving Hub: Updated the checkout workflow to replace Donor Information label with Your Information and removed the description label above the cart listed items. Added asterisks to required fields for donors in checkout workflow. Updated the telephone field with the ability to accept international phone numbers.
Profiles: Updated the domestic phone number field to be restricted to 10 digits and international phone number to allow up to 15 digits.
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html help
It would be helpful if Foundant added a pay option to help us that know nothing about HTML to add simple things such as Logos etc to new donation portal, etc. We do not have a web designer or anyone with HTML knowledge. It is your expertise and could probably be done in a matter of minutes. We don't expect it for free. Can we not purchase blocks of time?
3 votesA rich text editor option is now available in all content blocks in CSuite. This option should eliminate the need for HTML code. If an option is not available in the rich text editor, there is an option to toggle to the HTML code version for more advanced needs.
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Nonprofit profiles shouldn't be considered donation pages
We just started using the new style builder in CSuite and created custom banners for each of our tabs (nonprofit directory, donate to a fund, and event tickets). When you filter by cause or click on a nonprofit from the nonprofit directory, the banner switches to donate to a fund. From my understanding, this is because nonprofit profiles are considered donation pages.
We do not accept pass-through donations for other nonprofits, so there should be a way to either create an additional style for nonprofit profiles and filtered results or classify nonprofit profiles as something other than donation pages.
1 vote8/7/2024: Please see the Support articles about the updates to the Portal, including fund advisor fund management: https://support.foundant.com/hc/en-us/articles/21412855474199-Portal
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Suggested text for fields to reduce donor error
I find that donors often confuse prefixes with suffixes. Is it possible to have greyed out suggested text in the suffix field (e.g. Jr, Sr) so that they don't enter incorrect information? Stripe does this for their data entry fields.
3 votesIn the new donation portal, only suffix is available during the checkout process. Foundant will not be making any updates to the legacy donation portal in anticipation of the sunset date of 2/1/1025.
Here is a link to the help article to get started: https://support.foundant.com/hc/en-us/articles/19944569982871-Donation-Portal
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Display Event Tab when Registering for a Private Event
Because we do not publish our events to the general public, we have disabled the Event Tab on the Donation Portal. Unfortunately, when someone is registering for a private event, what they see at the top of the portal is our Donate Tab Name. This causes some confusion about what they are doing. Is there any way to display the event tab name when someone is registering for an event?
4 votesIn the new donation portal, the URL displays /donate/list/ticket without a reference to the fund name. Foundant will not be making any updates to the legacy donation portal in anticipation of the sunset date of 2/1/2025.
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Donation Portal- Suffix field mask
Donation Portal- Suffix field mask
I find that donors are getting prefixes and suffixes mixed up. I'd like the option to include/exclude these fields from the donation portal or have a mask in the field so donors understand the information requested.
4 votesIn the updated donation portal, only the suffix displays on the checkout screen. Foundant will not be making any updates to the legacy donation portal in anticipation of the sunset date of 2/1/2025.
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Donation Portal: Include link to Portal
We would like to see more tab options on the donation portal. It would be great to have a tab with a link to the Donor Portal.
1 vote8/7/2024: Please see the Support articles about the updates to the Portal, including fund advisor fund management: https://support.foundant.com/hc/en-us/articles/21412855474199-Portal
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Donation Portal Tribute Area Title
The "Person being remembered/honored" title needs to be addressed. It splits the word "honored" into two lines. If there were a space after the / or if the text box this title is in were a bit larger, then that word might not split into two lines.
1 voteThis has been updated in the new donation portal. Here is a link to the help article for reference: https://support.foundant.com/hc/en-us/articles/19944569982871-Donation-Portal
Foundant will not be making any updates to the legacy donation portal in anticipation of the sunset date of 2/1/2025.
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