14 results found
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New Donation Portal Issue
With the new donation portal option to pre-populate donation amounts, we are seeing donors getting frustrated because they do not realize that they need to click on the "Other Amount" button in order to donate another amount. They can enter the amount in the available line, but they don't understand why it shows an error message. Could you please make some tweaks? I see three options. 1. Move the "Other Amount" option down further so the extra space makes the necessary click obvious. 2. Make the line that excepts numerals not function unless the "Other Amount" is clicked. or 3.…
6 votes8/7/2024: Please see the Support articles about the updates to the Portal, including fund advisor fund management: https://support.foundant.com/hc/en-us/articles/21412855474199-Portal
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CSS styles - apply to categories for Nonprofit Directory
We have used the CSS feature to apply brand colors to the nonprofit directory. Unfortunately, the CSS levels do not extend to (or apply to) the category/filter buttons on the directory. This disrupts the branded look considerably. Two suggestions. 1) Can the CSS template be expanded to cover those buttons? 2) can you allow us to choose font colors at all levels of the CSS?
4 votes7/22/2024: Nonprofit Directory: Added the Profile image and Nonprofit Category to the card view on the Nonprofit Directory. When a constituent selects a Nonprofit category from the Nonprofit Directory, the cards will now display images and categories.
Styles: Added the ability to apply a Style to Nonprofit Category.
Styles: Resolved an issue with the button CSS not applying to the Nonprofit Directory.
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Donation Portal Tribute Uppercase/Lowercase
In the tribute options on the donation portal Memory is capitalized but honor is not. Can you please make both lower case?
5 votes6/17/2024:Donation Portal: Updated the H on In Honor to capital letter, when adding a tribute on the Donation Portal.
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Donation portal header text
I think it makes sense for the typical user to be able to update the text in the main page of the donation portal, in the header where we are welcoming visitors to that page where they can give a donation. Requiring HTML/web developer input seems unusually cumbersome.
1 voteA rich text editor has been added to all of the content blocks within CSuite (to eliminate the need to know HTML). There is an option to toggle to the HTML code view if more advanced options are needed.
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New Public Donation Page Style - Banner Image Not Resizing
In the new version of the public donation page, Foundant allows a banner at the top of the main page. Yet, there is no advice given to the size for this section. And, Foundant does not resize images for this piece of content to fit various screen sizes on different devices. I'll be honest, that's shocking for 2024. Responsive design should be a given. it affects accessibility, user experience and our reputation to provide a well-designed experience for our fundholders. Foundant gives the option for "dynamic images" on fund images, which means they do have the capability to do it.…
4 votesA mobile responsive version of the Donation Portal was released on 6/21/2024:
Donation Portal: Added mobile responsiveness to the Donation Portal for users with the new Donation Portal settings enabled.
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html help
It would be helpful if Foundant added a pay option to help us that know nothing about HTML to add simple things such as Logos etc to new donation portal, etc. We do not have a web designer or anyone with HTML knowledge. It is your expertise and could probably be done in a matter of minutes. We don't expect it for free. Can we not purchase blocks of time?
3 votesA rich text editor option is now available in all content blocks in CSuite. This option should eliminate the need for HTML code. If an option is not available in the rich text editor, there is an option to toggle to the HTML code version for more advanced needs.
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Nonprofit profiles shouldn't be considered donation pages
We just started using the new style builder in CSuite and created custom banners for each of our tabs (nonprofit directory, donate to a fund, and event tickets). When you filter by cause or click on a nonprofit from the nonprofit directory, the banner switches to donate to a fund. From my understanding, this is because nonprofit profiles are considered donation pages.
We do not accept pass-through donations for other nonprofits, so there should be a way to either create an additional style for nonprofit profiles and filtered results or classify nonprofit profiles as something other than donation pages.
1 vote8/7/2024: Please see the Support articles about the updates to the Portal, including fund advisor fund management: https://support.foundant.com/hc/en-us/articles/21412855474199-Portal
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Suggested text for fields to reduce donor error
I find that donors often confuse prefixes with suffixes. Is it possible to have greyed out suggested text in the suffix field (e.g. Jr, Sr) so that they don't enter incorrect information? Stripe does this for their data entry fields.
3 votesIn the new donation portal, only suffix is available during the checkout process. Foundant will not be making any updates to the legacy donation portal in anticipation of the sunset date of 2/1/1025.
Here is a link to the help article to get started: https://support.foundant.com/hc/en-us/articles/19944569982871-Donation-Portal
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Display Event Tab when Registering for a Private Event
Because we do not publish our events to the general public, we have disabled the Event Tab on the Donation Portal. Unfortunately, when someone is registering for a private event, what they see at the top of the portal is our Donate Tab Name. This causes some confusion about what they are doing. Is there any way to display the event tab name when someone is registering for an event?
4 votesIn the new donation portal, the URL displays /donate/list/ticket without a reference to the fund name. Foundant will not be making any updates to the legacy donation portal in anticipation of the sunset date of 2/1/2025.
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Donation Portal- Suffix field mask
Donation Portal- Suffix field mask
I find that donors are getting prefixes and suffixes mixed up. I'd like the option to include/exclude these fields from the donation portal or have a mask in the field so donors understand the information requested.
4 votesIn the updated donation portal, only the suffix displays on the checkout screen. Foundant will not be making any updates to the legacy donation portal in anticipation of the sunset date of 2/1/2025.
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Donation Portal: Include link to Portal
We would like to see more tab options on the donation portal. It would be great to have a tab with a link to the Donor Portal.
1 vote8/7/2024: Please see the Support articles about the updates to the Portal, including fund advisor fund management: https://support.foundant.com/hc/en-us/articles/21412855474199-Portal
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Donation Portal Tribute Area Title
The "Person being remembered/honored" title needs to be addressed. It splits the word "honored" into two lines. If there were a space after the / or if the text box this title is in were a bit larger, then that word might not split into two lines.
1 voteThis has been updated in the new donation portal. Here is a link to the help article for reference: https://support.foundant.com/hc/en-us/articles/19944569982871-Donation-Portal
Foundant will not be making any updates to the legacy donation portal in anticipation of the sunset date of 2/1/2025.
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Make "Grant Requests" Header Editable in Grant Catalog
Currently "Grant Requests" is hard coded as the header at the top of any grant catalog page and is unable to be removed or edited. We currently use the grant catalog to accept and track donations to grants and funds and do not use it to accept grant requests. It is confusing for donors to see “grant requests” as one of the most prominent things on the screen when that doesn't apply. It would be wonderful if this text could be removed or edited. Thanks for considering!
13 votesThe header and a content block are available in the update donation portal. Here is a link to the help article for setup instructions: https://support.foundant.com/hc/en-us/articles/19944569982871-Donation-Portal.
There is also a webinar that can be found in the nine dot for your reference.
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Fix donation page view on mobile phone
When viewing a fund on the donor portal on a mobile phone, the text is posted to the far right of the image, making the page look clunky and creating a large space between funds. Instead of paying an outside web designer to fix this, this should be fixed internally at Foundant.
6 votes6/20/2024: Donation Portal: Added mobile responsiveness to the Donation Portal for users with the new Donation Portal settings enabled.
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