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30 votes
An error occurred while saving the comment An error occurred while saving the comment 
Cecile LaBore
commented
I've actually been told "the Wiki is out of date on that" when trying to find coding references for workflows, etc. I've also noticed that the search results are not always what I'm looking for.
Example: if I type in something like "date formulas" looking for a way to calculate the value of an "End Date" field based on an existing Start Date field contents and the contents of a "duration" field of "24 months" search results show me "list view overview", "custom fields general information" and "upgrades by category" before finally offering me "custom field type: special - calculated value".
Looking at the contents of those pages, "date formula" is most relevant to the fourth offering in the list. However, even there, there's no relevant information on how to do such a date calculation, only how to add a specified number of days to an existing date or find the difference between dates in two existing fields.
Cecile LaBore
supported this idea
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2 votes
An error occurred while saving the comment Cecile LaBore
commented
Yes, John-
Parent: SocialDeterminants
Child1: Food
Child2: Garden
Child3: Community
Child3: Youth
Child3: Hydroponic
Child2: Cooking
Child3: CommKitchen (Community Kitchen)
Child3: SpecNeeds (Special Needs Meals)
Child3: FoodEntrep (Food Entrepreneurship)
Child2: Nutrition
Child3: NutrCons (Nutrition Consultation)
Child3: Education
Child2: Distribution
Child3: FoodBank
Child3: MealDelivChild1: EconomicSec (Economic Security)
Child2: Family
Child3: FinancLit (Financial Literacy)
Child3: CreditAccess
Child3: AssetDev (Asset Development)
Child2: Community
Child3: MicroLoans
Child3: BusinessDevA report on everything we funded (time period) on Social Determinants of Health might include 9 results, tagged Parent/Child1/Child/2/Child3:
Food:Garden:Community (appID)
Food:Garden:Youth (appID)
Food:Cooking:SpecNeeds (appID)
Food:Nutrition:Education (appID)
Food:Distribution:FoodBank (appID1)
Food:Distribution:FoodBank (appID2)
EconomicSec:Family:CreditAccess (appID)
EconomicSec:Family:AssetDev (appID)
EconomicSec:Community:MicroLoans (appID)A report for the same time on our funding of Food-related SDH (Social Deteminant of Health) strategies would return only the 6 results tagged Child1/Child2/Child3:
Food:Garden:Community (appID)
Food:Garden:Youth (appID)
Food:Cooking:SpecNeeds (appID)
Food:Nutrition:Education (appID)
Food:Distribution:FoodBank (appID1)
Food:Distribution:FoodBank (appID2)A report looking at efforts to apply gardening to improve food quality as an SDH would return these two:
Food:Garden:Community (appID)
Food:Garden:Youth (appID)And a report looking for all the food banks we funded to address the food SDH would return these two:
Food:Distribution:FoodBank (appID1)
Food:Distribution:FoodBank (appID2)I hope this is helpful?
Cecile LaBore
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5 votes
An error occurred while saving the comment Cecile LaBore
commented
Thanks so much for suggesting this, Carolyn- it was just MADDENING to have to wait for all those Pro reports to fully download when I was working through the eligibility checks on >180 applications!
Cecile LaBore
supported this idea
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34 votesCecile LaBore
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4 votesCecile LaBore
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2 votesCecile LaBore
shared this idea
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23 votes
An error occurred while saving the comment Cecile LaBore
commented
Use case:
An L1 form field used by 2 programs (ProgA and ProgB) collects data ("Priorities addressed") that is relevant foundation-wide, but in immediate use only for ProgA, so it would be nice to caption the field "Priorities for ProgA" (for ProgA) and "Foundation Priorities" (for ProgB).
Cecile LaBore
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4 votesCecile LaBore
supported this idea
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10 votesMonitoring Interest · 2 comments · SmartSimple Idea Lab » User Interface / User Experience · Admin →
An error occurred while saving the comment Cecile LaBore
commented
Risk of what?
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29 votesCecile LaBore
supported this idea
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The wiki has now been "cleaned up" by support staff as part of the changeover to the new "support" system - meaning that a lot of the old partial articles that used to be labeled 'under construction' are either gone or truncated, and the articles that were there but were clearly labeled deprecated or outdated are also either gone, updated, or truncated.
This should certainly help keep users from the frustration of finding articles that appeared relevant at first but don't actually have the useful information sought, but it may actually increase user frustration with simply not being able to find simple step-by-step instructions to help complete a task.
I think one of the problems with the wiki is that instead of trying to be JUST a reference, SmartSimple loaded pretty much every kind of help information into it for a while, and never created any intelligible schema or taxonomy to help users identify which type of resource they should start with, and how to skip unneeded resources to get a simple reference, etc.
A pair of useful help taxonomies would be a great start: One taxonomy for topic areas, and one for resource type.
The topic area taxonomy might look like (VERY incomplete, obvs - and also lacking in indents that would show parent/child relationships due to the groovy comment interface formatting, sorry):
Architecture
Infrastructure
Server
SmartSimple
User Provided
APIs
Interfaces
Classic
Arcadia
UTIs
Portals
...and so on.
The resource type taxonomy might include:
Full Topic Guide
Overview
Design Best Practices
References
Process
Coding
HTML
SQL
...and so on.
If you really want to make it relevant and useful, you can add a third taxonomy for resource format: Articles of different types, Videos, downloadable documents, etc.