Heather Fraser
My feedback
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12 votes
Would this only need to be an admin function or would you want the ability for your end users as well?
-sammie
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13 votesHeather Fraser
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4 votesHeather Fraser
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33 votesHeather Fraser
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5 votesHeather Fraser
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22 votes
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I don't know whether to add this idea again or just vote on this one from 2015. This would definitely be a helpful update.
Heather Fraser
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78 votesHeather Fraser
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9 votes
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I know this comment is from 2 years ago but this has been a huge challenge for us as well. I would love to see the email history capture the entire conversation. Even if there was a way for us to add incoming emails manually to the email history so they all lived in the same space, rather than having one half of the conversation on one tab and the other half in history. We've tried getting around this by copy and pasting the reply in our reply back to the applicant, but even this is not ideal as the copy and past won't save the formatting so it ends up looking like a really sloppy email.
Heather Fraser
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We have run into this issue too since we started allowing applicants to copy their application from previous years. We want to allow this to save applicants time, but it also copies all of our internally answered questions which will be different for each application. It’s confusing to send applications to the team to review when it appears they have already answered certain questions.