245 results found

1. Task Connector For When All Other Connectors Fail

   It would be nice if there was an easy way to mark a Task Connector as "Do this thing if none of the other Task Connectors work."

   Right now, let's say you have 10 Task Connectors, and each Task Connector is dependant on the outcome of a drop-down field on a form. In order to do a "none-of-the-above", you would have to do something manually like "@dropdown@" NOT IN ('option1','option2',etc...). Instead of having to account for every situation, just having a flag would simplify the whole workflow design.

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2. Enhance the Word Parser to support updating both standard and custom fields.

   Enhance the Word Parser to support updating both standard and custom fields. Currently it can only update custom fields. We are specifically trying to use it to update address fields on the organization record.

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3. Add cross-search pivot capability

   Allow Search results let the user select one or more records and click a "Pivot" option to show a listview of L1, L2, and/or CRM records that have a connection to the selected items.

   Use Case:
   I want to know about funded projects completed by some (not all) of the organizations from Region 5 that use fiscal sponsors. So I filter for organizations in Region 5 of types "Charitable" and "Non-profit Using Fiscal Sponsor", and get 19 results, of which 6 organizations are of interest.

   I select those 6, and then select from a "Pivot" option list including "Applications" and "Contacts" - in this case I select "Applications", and that returns 11 applications for the 6 organizations, showing the application ID, status, etc. (this should be configurable like any listview).

   Of the 11 applications, 7 are in "Closed" status, so I select those seven, and then select from a "Final Reports" from a "Pivot" option list that includes "Primary Contacts", Primary Organizations", "Grant Agreements", "Payments", "Progress Reports", "Final Reports", "Attachments", "Emails" etc.

   I can now review the completed fiscally-sponsored projects through those reports.

   If I simply tried to do an Activity Search for Final Reports related to Organizations in Region 5, I would have too many reports, or need to do further Boolean filter setup to filter fiscally sponsored application reports which would not not be easy. Plus I'd still have results I didn't want, since I couldn't manually select only the organizations I'm interested in.

   Allow Search results let the user select one or more records and click a "Pivot" option to show a listview of L1, L2, and/or CRM records that have a connection to the selected items.

   Use Case:
   I want to know about funded projects completed by some (not all) of the organizations from Region 5 that use fiscal sponsors. So I filter for organizations in Region 5 of types "Charitable" and "Non-profit Using Fiscal Sponsor", and get 19 results, of which 6 organizations are of interest.

   I select those 6, and then select from a "Pivot" option list including "Applications" and… more

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4. SmartSimple - UI/UX feedback

   We shared this last year when we did focused UI/UX testing, but this is a collection of the feedback we received (many that were beyond our control) - thought it might be helpful to the team.

   Includes:

   • Fleshed out submission pages
   • Closing/saving a pop-up
   • Missing back buttons
   • Positioning of previous/next buttons
   • Lock icon meaning confusion
   • top-right arrow buttons meaning clarity
   • navigating back to draft applications
   • registration of additional users and configuring more complex use
   • validating incorrect information before submitting
   • "new" flags on dashboards (e.g., new call would show a flag that there is 1 new item or reports 2 new reports, etc.)
   • Email password set-up being two steps, instead of completing in one

   We shared this last year when we did focused UI/UX testing, but this is a collection of the feedback we received (many that were beyond our control) - thought it might be helpful to the team.

   Includes:

   • Fleshed out submission pages
   • Closing/saving a pop-up
   • Missing back buttons
   • Positioning of previous/next buttons
   • Lock icon meaning confusion
   • top-right arrow buttons meaning clarity
   • navigating back to draft applications
   • registration of additional users and configuring more complex use
   • validating incorrect information before submitting
   • "new" flags on dashboards (e.g., new call would show a flag that there is 1 new item or reports 2 new… more

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   Monitoring Interest  ·  AdminJohn Fulton (Director of Product Management, SmartSimple, Foundant Technologies) responded

   Thank you for sharing. We continue to focus on improving the UI/UX with each release. Several of your items are configuration related. We will consider the platform items including the registration wizard.

5. Allow upload fields on an L1, L2, or L3 to automatically be transferred to the associated organization or contact record.

   Allow for a field or file that is uploaded on an application to be automatically transferred to the associated organization or contact records. Currently we manually move W9 files to the organization record for easy access by all internal users.

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6. Tables in PDF generation

   When generating an application summary, tables don't format properly. There's no way to control table column size. When you have more than 8 columns, longer field names get compressed to two characters. This makes no sense because these are the longer ones. For example, if you have columns with numbers and then a comments field, you can't increase the width of the comments field to make it readable.

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   Feedback Needed  ·  AdminMark Bridger (Product Owner, Foundant Technologies) responded

   When generating PDFs from web‑based application data, tables are rendered within a fixed page width and rely on automatic column scaling. When a table contains a large number of columns (such as 8 or more), the available horizontal space is divided across all columns, which can cause headers and values, particularly those with longer content, to become compressed.

   
   

   While it is technically possible to influence table and column widths through more advanced configuration using custom CSS, this approach is fragile and difficult to maintain. PDF rendering engines often interpret CSS inconsistently, and small changes to data, labels, or page layout can easily break the formatting. As a result, this custom configuration solution is typically not reliable enough for dynamic application data and may introduce ongoing maintenance challenges, making it impractical for many use cases.

   
   

   Additionally, from a design and usability perspective, long‑form or narrative content (such as comments) is not well‑suited to a tabular layout, especially in PDFs. Tables are best used for structured, concise data (for example, numeric or short text values). Comment fields generally require flexible spacing and wrapping to remain readable, which tables do not handle well under PDF constraints.

   
   

   For these reasons, we recommend limiting tables to structured data and presenting comment or descriptive fields outside of the table using a stacked or paragraph‑based layout. This approach results in more predictable formatting and improved readability in the generated PDF.

   
   

   While we understand the concern and the limitations this creates, fine‑grained control of table column widths in PDFs is not something we currently support in a robust, maintainable way.

   
   

   Let us know if you’d like us to move this suggestion into monitoring interest. While this isn’t something we plan to address in the near term, it’s feedback we’ll continue to be mindful of.

   When generating PDFs from web‑based application data, tables are rendered within a fixed page width and rely on automatic column scaling. When a table contains a large number of columns (such as 8 or more), the available horizontal space is divided across all columns, which can cause headers and values, particularly those with longer content, to become compressed.

   
   

   While it is technically possible to influence table and column widths through more advanced configuration using custom CSS, this approach is fragile and difficult to maintain. PDF rendering engines often interpret CSS inconsistently, and small changes to data, labels, or page layout can easily break the formatting. As a result, this custom configuration solution is typically not reliable enough for dynamic application data and may introduce ongoing maintenance challenges, making it impractical for many use cases.

   
   

   Additionally, from a design and usability perspective, long‑form or narrative content (such as comments) is not… more

7. Invitations - Ability to register new user under same org as Owner

   While in an active SmS session, we can pass "&uselocalcompany=1" to the User Signup page URL to allow a new user to register under the session/record organization.

   A similar variable/approach is missing when we send a Invite (Invitations Feature) to a new user, and the Signup page URL (Acceptance Redirect) is accessed outside an active SmS session.

   Currently, if we want to invite a new user within the same Org on record, we have to configure an Org and User signup page. The new user will have to search and select the Org, and then fill in the User details to sign up.

   Request: When sending an invitation, we pass the record company ID in Acceptance Redirect so that we only need to configure a User Signup page, and the new user is automatically created under the passed company ID in the URL.

   Use Case: The Applicant initiates the Invitations process to invite a colleague. When the colleague accepts the invite, a user signup page is shown instead of the Organisation & user signup page, where they need to search for their organization first. The new user fills out and submits the form and is automatically created under the companyid specified in the URL.

   While in an active SmS session, we can pass "&uselocalcompany=1" to the User Signup page URL to allow a new user to register under the session/record organization.

   A similar variable/approach is missing when we send a Invite (Invitations Feature) to a new user, and the Signup page URL (Acceptance Redirect) is accessed outside an active SmS session.

   Currently, if we want to invite a new user within the same Org on record, we have to configure an Org and User signup page. The new user will have to search and select the Org, and then fill in the User details… more

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8. System Filters Availability to non-Global Admins

   Currently, non-Global Admins can only view Personal filters on UTAs/People/Org Filter dropdown. They can see and select the system filters on a list view.

   Requesting an enhancement to make the system filters be role permission-based (Example: "Search Filters and Email Templates - Manager") and remove the global admin requirement.

   Expected behaviour: System filters available to non-Global Admins under the Filter dropdown. See Attachment

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9. Hide columns in the global user lookup list view

   Add the ability to hide specific columns in the global user lookup list view settings. This would allow admins to include fields (e.g., a unique ID) in the lookup view so users can search by them, without displaying those fields in the list view.

   1. Go to Global Settings
   2. Users > Lookup List Views
   3. Edit the default user lookup list view
   4. Select a column and add a toggle button to “Hide Column” here (similar to List views)
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   Monitoring Interest  ·  AdminJohn Fulton (Director of Product Management, SmartSimple, Foundant Technologies) responded

   Thanks for the clarification, this is a valid use case. Today, the lookup list view for users is global (i.e. configurable, but will be the same view for all users). One option would be to offer more flexibility to support more dynamic list views with conditions to support this use case. This would be an enhancement. We will monitor interest to revisit this priority.

10. expanding notes

    Add expanding feature (hash marks) to allow the Notes section on Org profiles to expand

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11. Change the default error message for SSO

    Request: Can the SSO default authentication error message be updated, perhaps by client instance? Is there any way for users not to hit a dead end but be nudged towards the correct behaviour?

    Context: Logging in on the SSO “happy path” works well (users follow directions and know if they already have registered with SmartSimple or not). These users do things in the right order: Users click the Create an account button if they have not previously registered in SmartSimple, or they click the Log in button if they have.

    The “unhappy path” does not work, where users think they already registered in SmartSimple, but they in fact have not. These users do things in the wrong order. In this case, those users get a generic “login failed” message with no explanation of what is wrong and no guidance about how to correct the situation.

    Steps to reproduce:

    1. New user clicks Log In instead of Create a new account. They use the SSO username and password.
    2. Large error page appears with the message “Single sign-on (SSO) authentication failed”. See https://yukon.smartsimple.ca/s_system_message.jsp?messagetype=30

    What we would like instead: When users try to login before they have registered, the user is returned to the SmartSimple log in page with a message about required next steps: e.g., "There is no account associated with this email address. Click the Create an Account button to register."

    Our implementation manager told us to request this change through the Idea lab. Thank you.

    Request: Can the SSO default authentication error message be updated, perhaps by client instance? Is there any way for users not to hit a dead end but be nudged towards the correct behaviour?

    Context: Logging in on the SSO “happy path” works well (users follow directions and know if they already have registered with SmartSimple or not). These users do things in the right order: Users click the Create an account button if they have not previously registered in SmartSimple, or they click the Log in button if they have.

    The “unhappy path” does not work, where users think they… more

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12. T2P Projects: filter assigned users

    In the T2P project when you are going to assign users the system should display Global Admin users who have User Access. Nowadays system shows all Global Admin users (with or without User Access).

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13. API integration for email send (Microsoft Graph, Gmail API)

    We currently configure SMTP relays for clients who wish to send email from their own domains.

    However, it is often challenging to work with client IT teams to enable SMTP AUTH on the required mailboxes.

    In these situations, we are frequently asked whether SmartSimple supports — or plans to support — integration with Microsoft 365 (Graph API) or Gmail API for outbound mail delivery.

    We understand that the February upgrade strengthened security by enforcing OAuth 2.0 for SMTP authentication. However, this still relies on SMTP as the transport protocol, which many IT providers increasingly consider legacy compared to modern API-based approaches.

    Please consider supporting outbound mail via Microsoft Graph API or Gmail API.

    We currently configure SMTP relays for clients who wish to send email from their own domains.

    However, it is often challenging to work with client IT teams to enable SMTP AUTH on the required mailboxes.

    In these situations, we are frequently asked whether SmartSimple supports — or plans to support — integration with Microsoft 365 (Graph API) or Gmail API for outbound mail delivery.

    We understand that the February upgrade strengthened security by enforcing OAuth 2.0 for SMTP authentication. However, this still relies on SMTP as the transport protocol, which many IT providers increasingly consider legacy compared to modern API-based… more

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14. Allowing address field's caption customized when 'Enable Multiple Address' is enabled

    Currently: When 'Enable Multiple Address' is enabled (on org or user profile), the Address field's caption remains locked to "Primary Address"; updating the standard field caption for Address or Address Type doesn't change it.

    Use Case: Client might set a different default address type, such as "Mailing Address" (which they can configure in Address Types), and they want the caption to display as Mailing Address.

    Request: To allow the address field caption to be customized when using the Multiple Address feature.

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15. Allow reports to have a direct URL

    Enable users to link directly to a report when it has been created. This would be incredibly helpful when working collaboratively. Currently we have to describe which folder the report is in and provide a unique ID so they know which report to access. It would be so much easier to send a direct link to the report.

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    Monitoring Interest  ·  AdminMark Bridger (Product Owner, Foundant Technologies) responded

    Good suggestion, we will monitor this, but also link it to the report enhancements for discussion during the report builder workshops to evaluate priority and impact

16. Add reports to SmartCards

    If you have some reports you are using all the time you should be able to star them to your SmartCards.

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    Monitoring Interest  ·  AdminJohn Fulton (Director of Product Management, SmartSimple, Foundant Technologies) responded

    Good suggestion, we have linked this to the report builder workshop sessions occurring over these next few months in order to evaluate the priority against the larger report improvement opportunities.

17. Image sizing for dashboards

    The portal page to display an image (URL and Smartfolders) doesn't adapt to the size of the browser window. It would be great visually to have the image be displayed as the whole web page instead of having a blank space on the right side.

    I've attached a screenshot of a sample image and it shows up on our dashboard.

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18. Add Deny View Version feature in Dynamic Field Visibility Control

    Add Deny View Version feature for Dynamic Field Visibility Control field (see attached file).
    Currently we have to remind which DFVC fields we have and if there is a condition in version feature every time we set up a new submission manager version. This is vey annoying because we have a lot of DFVC (more than 100) and we need to check one by one to add the new version.

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19. Version comparison report

    To quickly compare field differences between two versions of fields in a UTA for a specific level (L1 or L2): Be able to generate a list/report/printout that lists only the fields where there is difference between the two versions. Bonus if it includes what the difference is. This would be kind of like the "Diff" button on custom fields, but it would provide a list only of the fields where there is a difference.

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20. Floating widget integration for contextual support and ticket submission

    A system-wide floating support widget in SmartSimple to let users access help, knowledge bases and ticket forms (e.g. Zendesk, FreshDesk, Zoho) from anywhere in the platform.
    Support requests would automatically include contextual data such as the grant, application or workflow step the user is viewing, dramatically improving ticket quality and resolution time.
    This would create a smoother user experience, reduce email-based support burden and provide SmartSimple with a modern, flexible integration point that many customers can benefit from—especially now that SmartSimple is adopting Zendesk.

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