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GLM & SLM Idea Lab: Batch

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batch emails

It would be helpful when sending a batch email if there was a way to get notice of emails that did not go through.

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  • Charlie Tomberg commented  ·   ·  Report

    I had a situation where the user from an organization applying for a grant entered their email address with typo. The organization's main email address was entered correctly. All subsequent email to that organization - including once notifying them that they had be chosen to submit a full proposal - bounced, but we did not receive any bounce notifications. The copy to the organization's mail email address wasn't sent either due to this issue, compounding the problem.

    The first time I realized that there was a problem was when the organization missed the deadline to submit their full proposal, and I contacted them directly.

    The system needs to provide notifications to the sender when batch emails are sent out and some bounce.

    I just chatted with one of your representatives about this issue, and you can view additional details about this bug in chat 184753.

    Thank you.

  • Jean Moran commented  ·   ·  Report

    This would be helpful to our team. Thank you for considering!

  • Kaleigh Trammell commented  ·   ·  Report

    This would make a huge difference for us! Right now we are checking weekly.