Change from Approve to Deny
We accidentally approved an application and needed to deny it within the system after approving it. When it was approved, there were follow up emails assigned to the applicant, such as reminding them 14 days later if they hadn't completed their follow up form.
When I changed it to deny, the follow up form did not get unassigned automatically, meaning the emails are still being sent to the applicant despite her being denied. However, since it is now denied, there is no option to unassign the follow up forms.
I would recommend that when an application is switched from approved to denied, any associated follow up forms with the approved application also be denied (aka cancelled).
2
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Korry Garvey
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