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Ashley Taylor
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1 voteAshley Taylor
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39 votesAshley Taylor
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13 votesProposed Idea · 0 comments · CommunitySuite Idea Lab » Giving Hub (formerly Donation Portal) · Admin →Ashley Taylor
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17 votesAshley Taylor
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22 votesAshley Taylor
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34 votesAshley Taylor
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244 votesAshley Taylor
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3 votes
You should be able to change the new organization profile to an individual, then merge it. Extra steps - I know, but that would be a current solution to the duplicates.
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25 votesAshley Taylor
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115 votesAshley Taylor
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204 votesAshley Taylor
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81 votesAshley Taylor
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115 votesAshley Taylor
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@Holly Spitz Thanks for your feedback! Yes, we actually have to do that a lot to clean up duplicate profiles, but the issue I'm referring to is when a duplicate profile has a ticket. The system will not allow us to merge duplicate profiles if one or the other has a ticket from a campaign. If we want to merge, we have to delete the ticket, merge the profile, and re-issue the ticket to the merged profile. We find the duplications are happening the most when an individual registers as an organization for a ticket. I thought a better alternative would be to only allow people to register as an individual, but have a field to enter their organization name if applicable.