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Additional Multi Factor Authentication Options

My organization recently implemented Multi Factor Authentication for logging into GLM. Unfortunately, the only option available is to download an authentication app to verify logins. It would be helpful to have other options, such as receiving a code via text message or email, in addition to the authentication app for verification.

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David Sims shared this idea  ·   ·  Report…  ·  Admin →
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  • Jessica Cook commented  ·   ·  Report

    Our IT Security protocols require us to have MFA turned on for all staff, and to give applicants a choice as to whether or not they would like to use it. Unfortunately, the system can't give individual applicants the choice, so we have it turned on for everyone. If there could be additional options, such as text message or email, this would make it a lot simpler for applicants who have reported challenges with MFA

  • Crystal Harrison commented  ·   ·  Report

    We need additional options similar to the CSuite portal - email or text message. Customers are having negative experiences with the app only option. Thank you for your timely consideration.

  • Alona Boots commented  ·   ·  Report

    I echo what has been stated in the idea and in comments below. We need additional options similar to the CSuite portal - email or text message. This is impacting our business and our ability to serve all community members.

  • Cindy Hoffman commented  ·   ·  Report

    Not having additional options has presented several challenges for our users.

    We have many students letting us know they are unable to log in because they are on school computers, and their schools do not allow them to have phones. This completely prevents them from accessing SLM and greatly hinders their ability to apply for scholarships. Many students do not have computers at home.

    This is also impacting our GLM users, both reviewers and applicants. While MFA is getting more common, not all users are comfortable downloading and using an app. Some do not want to download something new onto their phone to log in.

    We also have several users with accessibility concerns and having only the MFA option is a barrier.

    We need additional options similar to the CSuite portal - email or text message. This is impacting our business and our ability to serve all community members.