Return Check
It would be great to have a return check feature. When you complete a bank deposit and a check gets return, there needs to be a way to show that check was deposited but returned. The current way requires you to unpost and delete the check/donation. This is problematic especially when crossing months and the reconciliations don't match your bank statement.
Symia Tabron
shared this idea
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adamsamuels commented
I agree with the suggestion to model a chargeback feature on the void feature.
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Amy Lowe commented
I agree! A returned check feature would be very nice.
We recently had a chargeback on a donation check we deposited in Oct 2025 and was returned in Nov 2025 after we had closed the October books. We reached out to Foundant support and then used this workflow: Copy the donation and change the amount to negative. Post the donation. Go to till and make a negative deposit. (Try in Sandbox first.)
This worked for us, with one exception. We went back to unpost the negative donation to edit the chargeback date, and it would not save a negative donation after editing. We solved this by deleting the first negative donation and creating a new one with the correct date.
Maybe the return check feature could be the opposite of the void check feature, with an option to mark the check returned as of a certain date, and then all adjusting entries would created by csuite.