Global Search Enhancements to Improve User Experience
Currently, both new and experiences colleagues frequently encounter challenges locating profiles, funds, or organizations when the spelling entered in the search bar is not an exact match. This often results in unnecessary time spent refining searches or navigating through multiple records.
One suggested process improvement would be to enhance the Global Search functionality by incorporating a results page that displays similar or related matches when an exact search term is not found. Similar to search engines online.
Results could be organized by record type, such as: Individual Profiles, Household Profiles, Organization Profiles, Funds, Other Related Records
This improvement would support decreasing time spent locating record(s) and efficiently improve the adoption of the system.
Annly Duong
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