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Automatic emails at Approval and Denial stage

We had a thought that the system should be able to automatically send emails at the approval and denial stages in granting. My thoughts are that we could setup a template that uses merged fields to email applicants whether they are approved or denied. Thoughts?

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D'Wayne Wilkins shared this idea  ·   ·  Report…  ·  Admin →
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  • Karen Courtney commented  ·   ·  Report

    What about adding the option for automatic emails for LOI denials? Currently we can have auto for LOI approval only. Thanks

  • Barb Owens commented  ·   ·  Report

    It certainly does! Not my favorite thing to do, believe me.

  • D'Wayne Wilkins commented  ·   ·  Report

    Yes, we've looked into using the merge documents. But with our volume of grants, the cutting and pasting into individual emails takes a lot of time.

  • Barb Owens commented  ·   ·  Report

    Yes, it would be nice if emails regarding decisions could be mailed out automatically. Unfortunately, none of the email templates allow merge functionality--at least to my knowledge! I'm currently using merge documents to capture the information I want in the approve or decline emails, but I then have to cut and paste into individual emails with no template. Not optimal, but it works for now.