Email Templates - ability to bold/underline/italics
We would really like to have the rich text editor also available for the email templates. We would like to be able to underline/bold/italics/bullet points/etc for emails that are automated from the system.
We will often bypass sending an auto email to instead spend the work doing them individually specifically because we cannot add emphasis in the text. Please consider adding this functionality!
Cadence
shared this idea
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Chris Dahl
commented
Hi Cadence,
Great suggestion, and one we've both talked about internally and have heard from other users. At this point, while adding HTML capability to our emails isn't that technically difficult, if it's not done well, it could negatively impact spam scoring, which would then have an adverse effect on email delivery. In addition, not everyone receives the HTML version of emails, so it's still important that the plain text part is sent as well.
That said, we are currently looking at swapping out the email delivery system we use in the next 3-6 months. The newer system should help with email delivery rates in general. While we won't immediately be adding HTML capability, we will be starting to more actively research it.
Thanks for taking the time to make this suggestion.
-chris