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The Red X

Hello:

The "red X" that is showing up in the file upload section is causing much confusion among our applicants. They think this means that the file has not been uploaded, or there is an error. I understand that it is to delete the uploaded file. Perhaps a different icon could be used? Or a Delete icon? We are now receiving the attachments via fax, email etc as so many applicants are stating they cannot upload documents...when in fact they have been uploaded.

Thanks!

Emily Bronson

Program Coordinator

Berkshire Taconic Community Foundation

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Emily Bronson shared this idea  ·   ·  Report…  ·  Admin →
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  • Chris Dahl commented  ·   ·  Report

    Hi all,
    Just a quick note to let you know this is now in Production with 4.10.0 as of last night.

    Thanks again for the feedback!
    -chris

  • Owen David commented  ·   ·  Report

    Just wanted to chime in and say I've gotten a bunch of questions about the red X. I think switching to a button that says "Delete" would solve the problem.

  • Dana Jeffery commented  ·   ·  Report

    We have had this happen many times over the years, and thankfully applicants will get in touch and I simply explain what the system does. Changing the x to a check mark might be nice, saving a phone call and needless worry for an applicant.