decision comments when approving an LOI (vs. application)
We just figured out that one can use "decision comments" as a merge field in customized email templates, and we love it! It's so convenient when sending out a batch email to be able to just merge these comments! We've successfully used it for one of our pocesses that only has an application (no LOI). Now we're working on a process WITH an LOI, and when we approved the LOIs it simply moved them over into the "draft application" category, and the comments we entered did not get classified as "decision comments". I can guess why they are treated differently: Because it is not a "final" decision (in contrast to an application approval or denial), however, we would like to give our applicants suggestions or questions they should address in the application stage.
Would be great if the decision comments could be expanded to the "approve LOI" decision! Thanks for considering it!
Silke Brendel-Evan
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