Google Docs
My company switched from Microsoft Office products to Google in December 2019. I have been able to manage most processes with GLM without an issue, but cannot update merge templates using Google Docs (even though we can edit documents in .docx format in Google). I downloaded the original merge template file from GLM, uploaded it to Google Drive as a .docx format, made a few changes, and downloaded the updated version in Word Document format, but when I add the updated merge template and try to create a document with it in GLM the merge fields do not work even though the fields from the processes have not changed. Any ideas? I would be surprised if we are the ONLY organization using Google Drive in the entire GLM universe. Thanks.
Katy Keller
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