Timing of Automated Emails
Hi there. I notice that some of the automated emails I have set up in my processes are sent out by the Foundant system at odd hours of the night. Recently I had a batch of reminder emails that were sent through the Foundant system at 2:00 AM. It would be wonderful if I could set a time for those emails to go out, or at the very least to have the system send automated emails at a more reasonable hour. My concern is that if grantees have email and notifications set up on their phone, my reminder email might wake them in the middle of the night causing unnecessary stress. Thank you.
Thank you for your feed and the thoughtful consideration of late notifications for others, I know they are no fun when I receive them myself.
You are correct that most of our scheduled emails will be sent out at night do to the service we current user. However, as we look at 2019 we are considering at how we send automated emails out of the system and I will bring this thought to our conversation.
Our auto emails are sent out at 4 am EST, and yes it has woke up some of our grantees. YIKES! I would love it if it could be arranged around the different time zones. Or even at 6 am MST which would be 8 am EST. That would be great!
Thanks for your consideration!
Heather Beffa commented
10am on weekdays is ideal.