Multiple Request Warning Message
We like the idea behind the multiple requests warning message, but when viewing how it actually works, we're concerned applicants may get confused seeing the entire grant history for the process they're applying in.
It would be SUPER helpful for us if the warning message was geared around multiple DRAFT applications in a process. They could click the existing draft application from the pop-up warning to prevent duplicates.
Thank you for considering!
thank you for the feedback, and for keep up with new functionality.
I think you bring up a good point for people who use the same process year after year. Note they won’t see the entire grant history only active grants (if the request is closed, denied, or abandoned it will not show).
Mariah Williams commented
I think even being able to customize the message slightly, for those of us who use the same process for a rolling application cycle, would be helpful. We could then tweak the language so as not to confuse users who may justifiably already have a request in the process.
Thanks for your response again, Sammie.
Went back and watched the latest catching up with releases video ... we DO see that draft applications show in the warning (yay!). But, the "closed" that we're seeing are actually historical requests, which it sounds like shouldn't be showing.
I'll reach out to our CSM to talk about more, because this is a feature we want to use - without causing too much confusion for applicants. :)
For "Closed" request it probably has to do with the delay you have set for applicant visibility. I would reach out to your CSM or support and dig into this.
Thanks for your response, Sammie. Hopefully our request for the application draft warning message can be implemented!
And just to note, when we had the new warning message feature turned on and tested it out, we could see closed requests on the "are you sure?" warning pop-up. (Didn't test any with denied or abandoned requests.) Let me know if you'd like to see an example of what we're seeing.