3rd Party Confused
We had a lot of problems this year with 3rd party individuals being confused by the fact they received an email from the student and an email from us for the same request. Is there some way to streamline things so that the 3rd party recipient would only receive one email? I would prefer our template email to the student's email, as they often don't include all or the correct information. Or maybe possible to add the students email wording to the start of the auto-generated email? It became even more confusing for students who were requesting documents for multiple applications. Several school counselors didn't upload documents needed to all applications as they thought it was a mistake to receive 4 emails about the same student.
Thank you for your feedback.
It is that time of year and we are hearing all of the feedback on third party.
I am not sure if you have had a chance to check out the collaborator functionality that rolled out last week. Part of this functionality is similar to the third party in that an email sent asking them to follow a link in the system.
However, what is different is that the message typed by the applicant does not come as a separate message but rather as a section of the system email.
If this approach seems to be well received we will be look at changing third party to this same format.
If you want see this lay out reach out to your CSM, and let me know if you think this would be a good approach for third party.
Sara Cryan commented
I also agree that it makes sense to have the organization's email template. It is confusing to receive 2 separate emails and typically the one from the student goes to the 3rd party's junk mail.
What if 3rd Party questions were set up like this:
1. Applicant enters 3rd Party email address (same as before)
2. Applicant types in optional personal message (instead of composing a separate email)
3. The organization's template shows up so they can preview it with their personal message.
4. Applicant hits sends message.