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CommunitySuite Idea Lab: Accounts & Cash Management

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Please bring back the switch to electronic function on cheques

I'm not sure why support has asked me to post this on the Idea Lab since this was a function we used to have but is now it's missing on the left hand menu. It seems more of a support issue, but here goes.

Today I had a situation where an incorrect cheque number was entered in a 2018 transaction. I can’t fix this because it goes back way too far. Normally what I do is click switch to electronic on the left hand menu and make a note on the reconciled printout of the cheque number.

Now switch to electronic is no longer on the left hand menu. Is this a permanent change? I’m really hoping no, because in this case I had to delete the Check ID of a physical cheque I had already printed and re-do it as electronic. Now the Check ID number doesn’t match the printed cheque. It’s far more messy than before.

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Deb Aben shared this idea  ·   ·  Report…  ·  Admin →
Archived  ·  AdminSkye Weber (Admin, Foundant Technologies) responded  · 

Hello,


Thanks for your time in the idea lab. This message is to let you know we are going to archive this idea based on the level of engagement in comparison to other idea lab items. The reason we do this is to keep the Idea Lab clean and up to date based on feedback from clients like yourself. Keep in mind this idea may exist somewhere else in the Idea Lab, a quick search may give you a similar idea with higher engagement. Also, feel free to recreate this idea if you would like to, and keep in mind specific wording can help people find and vote for your idea.


If you have any questions, issues or concerns please let us know!


Thank you

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  • Carol Reynolds commented  ·   ·  Report

    Yes, yes, yes! It is such a pain to have to go clear through the approval process again just because the method was wrong!

  • Jennifer Brambley commented  ·   ·  Report

    @Sally Weldon
    We have the ability to select electronic on the voucher screen after we hit pay. Is that not working on your end?

  • Sally Weldon commented  ·   ·  Report

    Support should never ask us to post a system flaw on idea lab, but they do a lot. It isn't good customer support. There should be a portal to enter system issues (fields missing from custom reports, a function gone that used to be there, a process that is not working). I have no idea if we use could use this function but as a support of your first line "I'm not sure why support has asked me to post this on ideal lab..." I support it!

  • Alyssa Hazzard commented  ·   ·  Report

    We use this functionality for the same reason - please bring it back!