Please bring back the switch to electronic function on cheques
I'm not sure why support has asked me to post this on the Idea Lab since this was a function we used to have but is now it's missing on the left hand menu. It seems more of a support issue, but here goes.
Today I had a situation where an incorrect cheque number was entered in a 2018 transaction. I can’t fix this because it goes back way too far. Normally what I do is click switch to electronic on the left hand menu and make a note on the reconciled printout of the cheque number.
Now switch to electronic is no longer on the left hand menu. Is this a permanent change? I’m really hoping no, because in this case I had to delete the Check ID of a physical cheque I had already printed and re-do it as electronic. Now the Check ID number doesn’t match the printed cheque. It’s far more messy than before.
Deb Aben
shared this idea
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Carol Reynolds
commented
Yes, yes, yes! It is such a pain to have to go clear through the approval process again just because the method was wrong!
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Jennifer Brambley
commented
@Sally Weldon
We have the ability to select electronic on the voucher screen after we hit pay. Is that not working on your end? -
Sally Weldon
commented
Support should never ask us to post a system flaw on idea lab, but they do a lot. It isn't good customer support. There should be a portal to enter system issues (fields missing from custom reports, a function gone that used to be there, a process that is not working). I have no idea if we use could use this function but as a support of your first line "I'm not sure why support has asked me to post this on ideal lab..." I support it!
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Alyssa Hazzard
commented
We use this functionality for the same reason - please bring it back!