Function before Form
Please stop adjusting the form/appearance of the modules in cSuite. You are making it more complex with more clicks and issues finding information. There is so much functionality we need that has no impact on how something looks. cSuite is making the appearance more complex but not focusing on the functionality issues we have and need adjusted to function with less barriers. Where is the gift adjustment without unreconciling? Why do idea lab ideas get 'implemented' when they clearly are not functioning in the way the poster intended? I understand that design is easier and cSuite can say 'look what we did' and it is very visible. What is hidden are the issues we encounter every date that are not being solved while Foundant focuses on the appearance of their program. Give me something that works and works well over something that is pretty any day.
Tiffany Peterson
shared this idea
Thank you for reaching out to us with your feedback.
While it is very difficult for us to hear that you are no longer satisfied with our product it is necessary to take your valid criticism to heart so we can keep improving, and for that we thank you.
We do want to assure you that each change is based on the future state of our product and client feedback. As additional fields and functionality are added, we do our best to organize the fields for easy consumption and with that has come change to our fund and profile areas. We continue to strive to improve the lives of our clients by offering a very robust system. After all, loyal clients such as yourself are the backbone of our company – we never forget that.
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Khia Griffis
commented
Agreed! The interface has changed so frequently lately that internal notes, trainings, etc. are constantly outdated. The constant changes are too time consuming for the user!
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Jennifer Clark
commented
I agree with this completely. Personally, I do not like how it is difficult to find information about a profile or a fund because you have to click on each tab. It was easier before when you had one page with most information on it.
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Michele Jeican
commented
That gift adjustment without unreconciling is really something that I have been advocating for!!!!!!!! It's a real pain point!
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Sally Weldon
commented
Agreed, I'd also like to think when we report something that doesn't work as expected to support they not suggest we add it to idea lab. A few issues we have been told to add to idea lab that still aren't fixed: Seeing the Beneficiary information from the FUND record. Not showing a negative balance in the fund portal for Available to Grant (should be zero). The Master Grant ID field into custom reports, making it easier to report multi funded grants. The following fields in custom reports (should be in the fund advisor fund report group): tab: Scholarship, Last login date, request confirmation email. Thanks Tiffany for posting.
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James Linnehan
commented
I very much agree with the above statement. Need more functionality! So please focus on that. Thanks.
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Jessica Schwager
commented
I agree with Tiffany on this. Additionally, every time updates are made to appearance of the site, we have to update all of our policies and procedures manuals with new screenshots, which is very, VERY tedious.