Stripe integration for non-portal donations
Suggestion for a way to easily map Stripe data to profile data for donations made outside of CSuite.
We run an customizable online giving embed based on Stripe. We operate independently from CRMs and websites, which gives our clients considerable flexibility. We serve community foundations and one of our clients uses Foundant.
One of our company goals is to reduce technical overhead for organizations, and so we were trying to automate donor data from Stripe into Foundant since the documentation states there is a way to import "Non-Online Donation Portal Transactions" via Stripe webhooks.
The problem is, no data aside from email and gift amount comes across, even though all data is in Stripe as metadata. There doesn't appear to be any way to map this data to the appropriate fields in Foundant, including the fund, as we do with many other CRMs (Salesforce, Hubspot, Bloomerang, etc).
Support staff said that is expected and that our clients should just manually import the data instead. This is not ideal as we are adding extra work for our clients. Their options are either to manually manage the process or to use the Foundant portal instead. If they use the Foundant giving portal, this would mean reduced functionality on their giving forms and major changes to their website, which again would introduce extra work and overhead for our clients.
A mapping tool would allow for full automation with external donation platforms like ours and be beneficial for our mutual clients. Happy to work with your team if there is anything we can do behind the scenes to help with this automation.
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