Allow "Self Service" password resets in the Sandbox or add warning that password resets don't work in Sandbox
Because the Sandbox environment disables all system generated emails, the "Forgot Password" feature does not work (the email is never sent to the user).
Ideally the sandbox environment would be updated to all ONLY these password reset emails to send. But if that isn't implemented, at the very least the sandbox environment needs to disable to "Reset Password" options, or include additional language and warnings that the password reset will not work.
Currently our internal staff have to manually reset user passwords AND deal with staff that are attempting to do the right thing by manually resetting their passwords but never get the email.
Attached file is an image of our Sandbox logs showing an "email_history" event triggered by a password reset, with a log message of "updated: status=Skipped (non prod)".
Mitchell Hollberg
shared this idea
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Mitchell Hollberg
commented
Our organization rarely re-syncs the live site to the sandbox, both to allow time to test proposed configuration updates and to maintain/track progress with the Foundant Course tutorials.