Prevent sending grant notify email when we void and reissue Grant to the fund advisor
Sometimes nonprofits don't cash their checks for grants and after months we need to void and reissue a check for the grant. The problem is that the system sends a grant paid email to fund advisors who have grant notify on. This causes a lot of confusion because fund advisors are notified that a grant is paid and think it is a mistake, they don't attribute it to the original grant they made because it could have been months ago. They also don't except to see multiple emails of a grant payment for one grant. Can there be a way for us when we void and re-issue a check for a grant it doesn't send an email? Or it is a separate template and we have an option to communicate a repayment or not communicate a repayment on a grant to fund advisors.
Eyerusalem Gehringer
shared this idea
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[Not Provided]
commented
When implemented this will benefit our staff and fund advisors
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S.Ledford
commented
This is extremely important. We experience a number of calls from fund advisors who are confused thinking a new grant is being distributed. For the time being, we're notifying the fund advisors manually. An automation of either option would be great!