idea lab
Often when Foundant support is unable to help with a situation due to product limitations, they'll suggest that I submit it to the Idea Lab. I understand that I have a vested interest and want to see the product improve, but sometimes I'm in a state of doing my best to get work completed. I don't always have time to log into the Idea Lab, search to see if the idea is already out there, then, if it's not re-explain my situation in a new Idea Lab post.
I wonder if Foundant support might develop a mechanism where, when they receive an inquiry that they can't help due to product limitations, they could track and enter into Idea Lab.
Rachael Rosas
shared this idea
AdminHolly Spitz
(Accounting Product Manager, Foundant Technologies)
responded
Thank you for this suggestion. We are working on improvements to Idea Lab and our process.
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Judi Sickler commented
This just seems like a lazy response, Foundant. "Put it in Idea Lab."
It doesn't really feel like you have invested in good, fast, accurate advice. All three of my adult children work for various tech companies that support various businesses from sports, healthcare and beauty. They invest in people that can answer questions QUICKLY and ACCURATELY. Come on Foundant - do better please. Us nonprofits invest ALOT in your software - back it up with amazing service, which includes YOUR PEOPLE entering the inquiries or helping us find them! :) Please and thank you!
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Angie Vlasin
commented
I could not have said it better myself!! Great Idea for "Idea Lab"!