Email receipt
When a donor with an existing profile makes an online donation, the receipt is sent to the donor's primary email on file rather than the one provided at checkout. Hoping this change can be prioritized as it could be problematic for many reasons.
Amanda Felan
shared this idea
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Taylor Abdon
commented
This would be a great addition! I'd like to flesh out the suggestion a bit to mention that it would be great if a variety of email preferences could be set. For example, we recently had a number of people RSVP to an event campaign using their work email addresses but receive confirmations to their personal emails, which are their primaries in C-Suite (we had their primary profile emails set to their personal emails because they are donors and prefer to receive their donation confirmation emails that way). Right now I know the workaround is to create secondary profiles, but we prefer to avoid using duplicates as much as possible. If we could toggle email confirmations separately at the base profile and donor level (or if something else could be implemented allowing more granular control of whether specific emails went to a person's primary and/or secondary emails), that would be awesome!